Casa Azul Hotel Blu-UBS Arena

Smelled like smoke. Very loud. Locks on door didn’t work; didn't feel safe in hotel or hotel room.

Liked: None.
Disliked: Yes.

Having the closest room to the front lobby was not good. Heard people coming in and out all night. Doors kept slamming throughout night. There was loud music coming from the building next door until 4am. The king size bed was nice even though there was not a fitted sheet for the mattress and the comforter was very old. Washroom and specifically the shower was very nice. Air conditioner barely worked and no working phone to call front desk.

Liked: Shower and bathroom is great.
Disliked: No fitted sheet on the mattress; was uncomfortable and air conditioner did not work.

I already mentioned above everything

Liked: No breakfast or even a coffee machine at room, unbearable smell of weeds or something inside hotel, TV remote not working, TV has only voice at some times, look like uncleaned bed sheets and pillow covers, first and last time to this hotel, sorry to say that, but you can do much better for this rate also.

Exceptional

It’s smells bad , it’s...

Disliked: The smell

Bad

Liked: The room was so small and smell like smoke.
Disliked: Everything!!!

Very poor

Disgusting, Not suitable for Resting....

Liked: Absolutely nothing!
Disliked: Upon arrival, I was assigned a room that was clearly not cleaned to acceptable standards. The tub was visibly dirty, there were red speckles of debris on the comforter (which was supposed to be blue), the bed lights were non-functional, and the overall noise level was excessive. I immediately brought these concerns to the attention of the front desk. While the staff member I spoke with was accommodating and reassigned me to another room, the situation unfortunately worsened.The second room presented multiple hygiene concerns as well. Nearly all of the towels and washcloths were visibly dirty—only one was usable. The tub was again unclean, and the bed sheets and pillows also appeared used and unsanitary. I have attached photos of the linen and towels as evidence.Due to the unacceptable conditions, I could not comfortably use the bed and had no choice but to sleep upright in the desk chair, which I deemed the least hazardous option. This experience completely disrupted my ability to rest and recharge after a long day of work, defeating the entire purpose of my stay.It is deeply frustrating to encounter such conditions, especially at a property advertised as “Pleasant” on Booking.com. My experience was quite the opposite—unhygienic, stressful, and exhausting.

Bad

Liked: clean
Disliked: Ac dosn't work

Exceptional

Exceptional