Name: Carneros Resort and Spa
Address: 4048 Sonoma Highway, Napa, CA
Telephone: (888) 406-7656
Rating: 4.25

One of the worst hotels...

Liked: I liked the structure of the common areas, except for the children's pool, which is dirty, has a view of the wall, and has a sad, abandoned atmosphere. In general, the service is poor and they are not friendly with children.
Disliked: The reception was cold and indifferent. No information was given about the hotel's structure and operation. No welcome drinks were offered. In the room, as a "welcome", there was only a cracked bowl with two apples (photo attached). The room was dirty and in need of maintenance. The bed linens were worn. Hair (or dog hair) was scattered around the bathroom and bathtub. The amenities were not replaced after use. The adult pool is spectacular (photo attached). Located on a hill with a stunning view. Children are not allowed to go near it. The children's pool, on the other hand, is horrible (photos attached). At the back of the hotel, it is dirty, messy, and has a view of the wall. A single employee struggles to serve snacks and drinks in worn glasses while unsuccessfully trying to clean up the mess and dirt. The atmosphere is terrible. A sad silence. Comparing the adult pool with the children's pool, I got the impression that I was being punished for having a child. They are not friendly with children. There are many restrictions regarding them. I was kicked out of two areas of the hotel, on two occasions, because children were not allowed in those areas. In general, the information is not clear and the rules can change depending on the events that take place there. You are always left wondering what you can and cannot do. It is distressing, because if you make a mistake and are in a place or at a time that is not allowed, they reprimand you. One day I parked my car in a spot and everything went well. The next day I parked in the same spot, but I was reprimanded because there was a wedding and the car could not be left there. A few employees are friendly and helpful, but the majority are atypical and indifferent. The waiter Pedro from the Farm restaurant deserves a positive mention, and the manager of the Dining Room restaurant deserves a negative mention. We placed three orders in the room, but only one was delivered.

Very good

Exceptional

Perfect little cabin

Liked: The property is gorgeous and the cabin (2 room suite) was better than expected. The rooms were gorgeous.
Disliked: The only issue we had was the hot tub didn’t work. It’s embarrassing to complain about your own private hot tub.