Carlton Hotel

The Carlton was wonderful. I wouldn't stay anywhere else if we were in town again. The rooms were beautiful, the jetted bath tub was fabulous and the bed was super cozy. Definitely going back!

Liked: Room size.
Disliked: Nothing.

Very poor

Disliked: the AC is not working and we need to open the windows during night time because it gets so hot

Very good

Great and comfortable stay

Superb

Exceptional

Liked: Room size; cleanliness; comfortability.
Disliked: No a/c. Was warm but left the door open and was nice.

Superb

Exceptional

Good

Liked: The front desk guy was great. When we went to check out, there was no one to be found.The first room was beautiful, but the second room they gave us, not so much.
Disliked: The first room we were in the TV did not work, so they put us on the 3rd floor where all the remodel was taking place. The room was huge, but the floor was really dirty. My white socks were pretty bad when I went to go put them on. Just smelled really musty. probably from all the dust from the remodel. Was not really impressed for our first stay. The parking was a little inconvenient because of the location. But we survived.

I want a refund after...

Disliked: The hotel has issues with its pipping and has back-flow issues. The tub in the room was not useable. I reported the issue to the front desk, but was told that they did not have any one to fix the issue. I asked to get a different room but told they were sold out. I was told I would be getting a refund for my stay and would be hearing from management. It’s been almost two months have still not gotten a refund or spoken to management after multiple attempts by email and phone. The front desk has been aware of this issue and continues to ignore me.