Bad

Perfect location

Liked: Extremely welcoming staff, with excellent customer service - we were in a non refundable room, but gave me a refund because of the rugby being cancelled and the hotel undergoing renovations. We were in a room on the 7th floor, which was quiet, with a spacious bathroom. Great location - right in the centre of Cardiff and within walking distance of the station.
Disliked: Weren?t told in advance about the renovations, but the hotel feels a bit tired and dated, so definitely need them.

Superb

Liked: Very helpful staff,who coped with the fast changing covid19 problem with cheerful efficiency.
Disliked: Noise from the heating/air conditioning

Great location . But until...

Liked: location.
Disliked: Being woken up at 7-20am by work being done in the building , and across the street ,

Good

Liked: Friendly staff. Lovely breakfast!
Disliked: Swimming pool no longer in use. We booked for a family with two children and had expected to be able to use the swimming pool as we had done on previous visits.

Superb

Exceptional

Liked: Fantasy

Stop in the Heart Beat...

Liked: Reception lady wonderful her name was Cherry gave us so much information about the hotel & area a BIG Thankyou couldn?t of asked for any more fabulous service. Telling us about the building work & how the hotel was improving & the services which were available. Very clean & tidy everywhere. The room was beautiful bed was a great size as partner tall & had a hip injury a few years ago so bed very important
Disliked: That we weren?t stopping longer

Very good