Name: Caption By Hyatt Beale Street Memphis
Address: 245 South Front Street, Memphis, TN
Telephone: (888) 608-6346
Rating: 4.25

Our stay at Caption was...

Liked: Nice and Clean, beds were comfortable Easy walking distance to Beale Street bars
Disliked: No complaints

I would recommend your hotel...

Liked: It was very clean. Staff was very friendly. Any question we had was answered personalities were awesome.
Disliked: We felt that you could’ve been a little more informative about how to use the elevators that you had to use your room key and we thought we could’ve had more info that you could get an actual sitdown breakfast. Those were the two main things that we thought could need some help.

Exceptional

Liked: Very clean, well organized but simple room. Loved the large counter space in the bathroom. Beds comfortable.

Superb

Very good

Liked: Staff was nice and the location was perfect.
Disliked: The fact that you have to request room service was different. Didn't think I needed to call for fresh towels

Poor

Very nice

Liked: Every body that work there were very helpful
Disliked: No free parking and couldn’t take your own beer out to the pool

Exceptional

Very good

Liked: Room was extremely clean. Very comfy bed. Huge clean bathroom. Very fun art-deco style with local flair. We had a room with a river view. It was gorgeous. Perfect distance from hot spots on Beale Street. Everything was up to the expected Hyatt Standards. Would definitely stay there again.
Disliked: The elevators and rooms were a LONG walk away from the front desk - like about half a city block. For most people it wouldn't be an issue at all but for someone with mobility issues, it was a real challenge.

Loved the hotel, disliked the...

Liked: The location was great - I was too tired to explore the hotel amenities but it looked lovely. Breakfast was delicious. I slept like a baby
Disliked: The Valet parking layout was a mess. Cars were parked alongside the front of the building and I had to wait for people to leave to find a spot to check in and turn my key in for Valet parking. Maybe I arrived at the wrong time - but there should have been staff out there clearing space for people as they pulled up. I had to check in before they took my car - efficiency would have suggested they have a luggage cart to put my things in, check in my car (we had to pay for valet anyway) and then let me go to the counter and check in - I can give my valet ticket to the desk when I do this so they add it to my bill. I was tired, and not liking the first impression I had of the hotel. I planned this hotel specifically because I wanted to enjoy Beale Street and possibly have a view of the river.