Capital Hilton Guest Reviews
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0.6 miles from Washington centre |
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Bonnie, Willowick, visiting 15th St and Constitution Ave NW Sun, 2 June 2013
Liked: Location.
Disliked: Rooms were not ready, even after I was phoned and told they were. Pre-arrangements were made so that a group of high school students would be on the same floor and upon arrival this was not an option. As a teacher, I was responsible for a group of 12 high school students and was nervous with them spread over 4 floors. The staff at the front desk were very unprofessional and by no means friendly!
Shahid Mon, 18 March 2024
Exceptional
Sarah Mon, 18 March 2024
Good but left with a...
Liked: Room was nice.
Disliked: The $25 per night charge that we didn’t know would be added. It wasn't mentioned when we booked and whilst we were somewhat advised of it, there was nowhere it said it was mandatory. When I asked for it to be removed I was told no. When I asked for a credit to use at the hotel the following week I was again told no. It’s outrageous to charge people without their approval. In my country that would be called theft!
Margaret Sat, 16 March 2024
It was a nice stay
Liked: Location
Disliked: The room was on the small side as were the beds for what they charge
Sylvia Thu, 14 March 2024
Beautiful hotel, great employees.
Liked: We loved our room and the location was great
Disliked: We didn't like the resort fee since we didn't use any of the facilities
Pei Wed, 13 March 2024
Superb
Dawid Tue, 12 March 2024
Stay was pleasant until I...
Liked: I was satisfied with the facility
Disliked: I travelled from Botswana in Africa, when I received my bill via email I was charged for vale parking, I did not have a vehicle and made use of taxi's. I sent an email to the hotel but no response. I really think this is not acceptable and will not stay in a Hilton Hotel again.
P. Tue, 12 March 2024
Poor
Erico Mon, 11 March 2024
Very good
Chad Mon, 11 March 2024
Superb
Jazlyn Fri, 8 March 2024
Exceptional