Canopy West Palm Beach - Downtown Guest Reviews
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Write a review
Sean Mon, 9 June 2025
Wouldn't return
Liked: The room was very comfortable and clean with good amenities
Disliked: The staff were not very customer friendly and some were just rude.
Black Sun, 1 June 2025
Great stay
Liked: Location and atmosphere. I loved the events going on that weekend
Disliked: The bed could of been softer
Brian Tue, 20 May 2025
No good service
Liked: Great Location and nice staff
Disliked: I went upstairs to the restaurant at pool deck on Saturday. I waited for 20min and no host help us to get s seat. We left and went some other place.Also the bed had hairs from other people when arrived. Lastly the bathroom only had 2 towels for us to use while we stayed for 3 days.
Katia Wed, 7 May 2025
Superb
Liked: The location and being able to use the bicycles were great. The pool was nice. And the staff were very helpful.
Arnaud Mon, 5 May 2025
Superb
Liked: Room was big and clean. People were friendly . Pool at the roof is very nice, with Happy hour at 4.
Disliked: Breakfast was a real disaster . 30 min of wait to receive nothing... Coffee machine was broken. And the only excsue that I get for the wait, was that the French toast that they do are very thick... Better to say nothing.
Shirnet Thu, 17 April 2025
Great hotel quite but a...
Liked: Everything, the receptionist, Dakota, was exceptional. The room and the Breakfast staff were great also. loved the pool.
Disliked: Not very busy and so they closed the down stairs restaurant evey day.
Kalah Mon, 24 March 2025
Excellent staff, comfortable but not...
Disliked: Almost $900 per night is too steep. Most of my text messages from my bedroom did not go through, as well as my Snaps to my family, who worried about me when I wasn't "responding to them."
Antone Thu, 13 March 2025
Exceptional
Laura Fri, 7 March 2025
Pleasant
Tim Tue, 25 February 2025
Pleasant
Liked: Location is walkable.
Disliked: Front desk staff is incompetent. They send out texts and emails stating they are available for any questions, you respond twice, and silence from desk staff. The room was available early (3:30pm) yet they blamed the fact that digital key prevented the text from going out. The digital key was released when I asked at 4:05 pm why I never received a notice. I am Honors Gold and considering the average night paid was $750+, I will never stay nor recommend this place.