Name: Canopy by Hilton San Francisco SoMa
Address: 250 4th Street, San Francisco, CA
Telephone: (888) 406-7656
Rating: 4.25

Exceptional

Liked: The location, cleanliness, room size, comfy beds, valet parking
Disliked: No fans in the bathroom. Small check in area.

Good

Very uncomfortable bed . Mattress...

Liked: Fantastic location . Close to Moscone centre
Disliked: Very uncomfortable bed. It seemed like springs were damaged and bed was sloping to one side . We informed the staff , they apparently changed the mattress topper which only slightly improved the situation . Mattress should have been changed or we should have been offered a different room if they could not change the mattress

Would stay here again but...

Liked: The staff was friendly and the location was great
Disliked: No openable windows, Room had a lot of "automatic" things that were broken (window shade and lights), check-in was over 40 minutes, landscaping before 7am outside, Walls are thin which allows you to hear outside noise.

Superb

What could have been great,...

Liked: Super cute property and nicely decorated and furnished rooms, love the vibe and style. The bar tender at the downstairs lounge was very friendly.
Disliked: They did not have valet available which was one of the reason we picked the property. The staff didn’t offer any alternative incentive to make up for the inconvenience. The place was nearly empty and lacking energy. The roof top bar closed early so we were turned away when we arrived after an event at oracle park. Room service was unavailable. The breakfast in the morning was good, but service and staff were slow and uninviting.

Horrible experience

Liked: I originally booked the location because it was within reason of our event which made getting there convenient
Disliked: When purchasing a stay at a hotel, you intend to be able to park at the location. Unknown to me they are unable to accommodate their guest and make them park at a parking garage that is 5 min walking time. Plus I had to pay an additional $44 for parking one night in the garage. Once we parked had checked in and gone up to our room we found our door open and maintenance was in there working on electrical issues. Here I was intending to get ready for my event. In which I had to get dressed in the toilet room. As there was no other room other than the shower stall to have a little bit of privacy. Not to mention the doors on the toilet room and shower stall are beautiful but only glazed glass in which everything is noticeable. When told about the issues it was dismissed and nothing further was made of it. I had to wait on maintenance to leave my room so I could leave for our event… as I did not feel comfortable leaving my personal items in a room when this individual was not invited in. Knowing you were checking a guest to a room that was not prepared for them, and to not take accountability shows lack of leadership at this facility. Very disappointing that such a special occasion was handled so carelessly by the face of this establishment