Canopy By Hilton Grand Rapids Downtown Guest Reviews
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|0.2 miles from Grand Rapids centre|
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Blaine Mon, 1 August 2022
Suzanne Thu, 28 July 2022
Anonymous Thu, 28 July 2022
Kari Wed, 27 July 2022
Liked: Modern, clean, beds are super comfy!
Disliked: Didn't like how quiet it was in the room. No bathroom fan, and thermostat fan wouldn't work. We paid a large amount for breakfast which made us think it was a buffet. Almost everything we wanted they were out of. Not a very big selection.
Shae Mon, 25 July 2022
Liked: Hotel set up, location & ambience. We also liked the staff except for Tom. He needs training on customer service when issues arise, he seemed bothered that we reported the issues with the rooms & requesting another room. We also felt he had no right to be irritated with us when we where the ones experiencing the issues and tired after being on the road all day. We loved Star she was great in trying to resolve the issues with the rooms, she went above and beyond to correct the issue with the cleanliness of the rooms. She actually went with me to check the rooms, which was great because she got to see the hairs in the beds herself so noone didnt think we were crazy. We took pictures in case of any disputes. We did appreciate refunding the parking to compensate for our troubles. The hotel is nice and so is the staff. We would stay again we would just try to arrive earlier so if there is issues with cleaning the cleaners will be there.
Disliked: We had to change rooms 4x due to finding hair in the beds and headboards in all 4 rooms & having to chose the room with the least hair and changing our own sheets due to the hairs. I wont upload the pictures because the hotel did compensate us for the night we had the issue. It's a good hotel as we have stayed before this time on check in night it was a miss. I feel this wont be an issue next time the staff did take the concerns seriously.
Jeffrey Mon, 25 July 2022
very modern decor and rooms...
Liked: New, modern, clean
Disliked: parking was a walk from the hotel (not attached) but relatively short
Chen Mon, 25 July 2022
Julie Mon, 25 July 2022
Loved the location and the...
Liked: Room was great, loved the bed. The location was perfect, great restaurants right there.
Disliked: Couldn't get any ice. The panhandler's in front of the hotel.
Zach Thu, 21 July 2022
Centia Sun, 10 July 2022