Canopy by Hilton Boston Downtown

Excellent location, friendly staff, very...

Liked: Location
Disliked: Very expensive

Exceptional

Liked: The location was perfect!
Disliked: The bathroom door (barn door style) wouldn’t stay shut unless you stuffed a towel in it.

FRAUD and illegal card charges.

Liked: The initial front desk clerk who checked me in and the 530am clerk who resolved the issue (read below) were both helpful, other than that, they will FRAUDULENTLY charge your card after your stay. Read below. BEWARE
Disliked: BEWARE OF FRAUDULENT CHARGES:Management Will NOT HELPI stayed at the Canopy Hilton in Boston this week, and it’s been an absolute disaster. I booked through Booking.com, which clearly stated “Pay at the property.” When I checked in, the front desk (who was actually kind and helpful) told me my total would be $547. I let her know my credit card wouldn’t cover the full amount, so she kindly offered to split the payment: $500 on credit, $47 on debit. Great. Done. I thought that was the end of it.I was wrong.I woke up this morning at 5:30 AM to find a completely unauthorized $488 charge pending on my debit account — the same card I had already used to pay part of the bill. The $47 charge had already gone through. I checked my credit card, and sure enough, the $500 charge had also processed. I went to the front desk in person and was told it was a mistake. The staff member apologized and said he would immediately delete the charge from my debit card. He seemed confused about why it happened but was polite and helpful. Within about two hours, the charge dropped off. I was relieved.Then hours later, another unauthorized charge appears: $487.94, a different amount than the first one. I noticed this around 4:30 PM.Now, my account is tied up with nearly $1,000 in unauthorized pending charges on a trip I’ve already paid for. This is not a hold. This is not a misunderstanding. This is either gross negligence or straight-up incompetence.When I called to resolve the issue, I was brushed off by someone who clearly didn’t care or understand what was happening. I was told the charge was “just what I owe for the room,” even though I’ve already paid. He refused to help and transferred me to a voicemail for accounting. No one takes ownership.I’m now stuck on my vacation with my money tied up because of a mistake I didn’t make and no one at Canopy seems to care. This isn’t some minor glitch. This is real money from a real customer, and there is zero accountability. Event

Exceptional

Liked: BarLocationRoom
Disliked: Breakfast was too limited

It was a beautiful convienient...

Liked: Close to a lot of places in walking distance
Disliked: Well it was more the experience lost electricity for over an hour and nobody knew what was going made us miss our dinner reservation and they offered $20 for what I paid a night it was like a slap in the face. When cleaning our room they did not empty garbage cans which made think did they clean room.

Exceptional

Liked: The hotel sponsored city tour with Linda is a must! Great guide

Overall the location and the...

Liked: Very clean awesome staff and great location.
Disliked: Was a bit pricy.

Exceptional

We loved our stay, it...

Liked: Beautiful decor, great location, very safe and clean vibe. Our check in took a little bit but if that’s the only complaint, you guys are doing well.
Disliked: Check in was while.Could have been change of shift too!