Candlewood Suites-West Springfield By IHG

Very quick, overnight stay while...

Liked: Clean, nice staff.
Disliked: Dated facility

A very pleasant stay but...

Liked: Simple suite room had all I needed. The two women at the front desk were really friendly and helpful. Quiet, even on the weekend. The maintenance man replaced my air conditioning unit immediately after I let them know there was an issue.
Disliked: My credit card was charged for the whole price of the trip even though I paid all through Booking.com. This made for a very uncomfortable few days as I tried to get it corrected. Also, it’s a bit dingy. Could use more than a superficial cleaning.

Exceptional

Liked: It was spacious and clean . The beds were very comfortable. I love the little kitchenette everything you needed was at your finger tips. Will be coming back again.
Disliked: My stay was to short

Exceptional

Liked: Clean roomy and friendly staff.

Superb

Family enjoyed it, last minute...

Liked: Clean, comfortable, staff were pleasant.
Disliked: The noise in the morning from other guests possibly. Sound like kids being obnoxious and furniture moving

It was amazing

Liked: It was clean and soComfortable
Disliked: The tv only has cable no apps to watch movies

Good Stay

Liked: The staff were absolutely amazing! I was given the best chocolate chip cookie upon check in. They were happy to give directions to the pool and said Hello when you walked by. I had an issue with the room and went to front desk and they had someone to my room in a few minutes to handle it. If you are looking for a longer term stay I would highly recommend as they had a kitchen area, an island for dining, a living room, and separate bedroom. The bus stop was right outside the property and there was easy access to major roads. The indoor pool and hot tub were also nice!
Disliked: I was on the first floor, so opening my window to get fresh air was not feasible for long as the outside machine was loud.

Superb