Candlewood Suites Syracuse-Airport By IHG

Stay anywhere but here !

Liked: Was not offered
Disliked: Room was old, dated, filthy and had ants in every room they moved us to . Parking lot had potholes and property is buried behind other buildings hard to find

Exceptional

Liked: I had a great stay. Look forward to next year and staying next here.

Disappointing

Liked: Signing in
Disliked: They made us miss our flight because the shuttle broke down, and we had to get an Uber

Close to airport, geeat shuttle...

Liked: I didn't have breakfast, checked out at 4am.The location to the airport was great. The shuttle to the airport was convenient for me.My stay was very short but happy with the time I was there.

Dirty

Disliked: At check-in, i noticed that there was a clipboard sitting on the desk with personal information just sitting in the open for everyone to see. The room wasn't very clean. I walked around my room barefoot for a little bit and my feet week black! So gross!!!! The bathroom door had a hole in it. The wallpaper was ripped off in places and the wall by the TV had a black line on it.

Inconvenience!

Disliked: The TV wasn't working properly and had to call twice. Second I had to ask for a different room. It was not offered to move us. In the second room there was no phone or clock. There was 2 bars sticking out of the bed frame that could have injured someone that we were not made aware of at the time. I put two pillows over them so we wouldn't hurt ourselves in the night. I explained all this to the clerk the next day and it was oh ok. But I felt they should have said sorry for the inconvenience let me take some off the bill or something.

Short stay

Liked: No breakfast few times I stayed cooffee always broke
Disliked: Fixing cooffee machine would be great bonus

Very good

I would not stay here...

Liked: The sidewalk had many cracks in it and made it hard to walk with my walker
Disliked: The staff were extremely rude and beds were very hard