Name: Candlewood Suites St Louis St Charles By IHG
Address: 1800 Zumbehl Road, Saint Charles, MO
Telephone: (888) 420-1655

Candlewood Suites St Louis St Charles By IHG Guest Reviews

Overall Average Score:

Pleasant (3.35 out of 5)

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Worst experience ever at a...

Liked: The location wasn't bad,.
Disliked: We paid for a 3-person room, but WERE GIVEN A ROOM FOR ONLY 2 OCCUPANTS. When we saw that the room did not have a sofa bed as booked and paid, the staff told us that the fault was Booking.com's, and they offered us a blanket for one of us to sleep in a chair!! Hotel reception explained that their triple rooms were fully booked, even though our reservation clearly reflected a booking for three occupants. Absolutely unacceptable. The hotel refused to cancel our booking and give us a refund, they refused to give us a discount, and they refused to reimburse us the difference between the triple room we paid for and a double room. The bed was not even a large bed; it was only a double bed. We had just arrived from Europe after traveling over 24 hours, and one of us was forced to find alternate accommodations at 10 p.m. with no assistance whatsoever from hotel staff. Hotel staff repeatedly blamed Booking.com and told us that any refunds, reimbursements, complaints, or changes of hotel must be done through Booking.com, but we did not even have internet access or a U.S. telephone to be able to do so. This is the absolute worst experience we have ever had at a hotel and on Booking.com. We would suggest that Booking.com resolve the issue with the property, as our reservation amounted to false advertising. Simply put, we did not get what we paid for. We would kindly request a reimbursement for the entirety of this reservation.