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AustraliaCandlewood Suites - San Antonio - Schertz By IHG Guest Reviews
Overall Average Score:
Good (3.95 out of 5)
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Anonymous Thu, 26 June 2025
Could have been better.
Liked: Room was comfortable. Clean. Pool was nice.
Disliked: Our room was not available when we arrived. They gave it to someone else. Smelled like smoke in lobby and first floor. Musky smell in stair well. Elevators did not work, we were on 4th floor.
Christopher Mon, 9 June 2025
Pleasant
Steve Sat, 10 May 2025
Great place to stay
Liked: Great hotel. Great price. Great location.Room was clean and staff were friendly
Mayra Mon, 17 March 2025
Poor
Disliked: I booked 2 queen beds but only one queen bed room was available. I was still charged the same price as 2 queen beds.Only 2 towels in the room, but we were 3 guests.
Yamin Mon, 17 March 2025
Exceptional
Jim Sat, 22 February 2025
Exceptional
Jeremiah Thu, 20 February 2025
Very good
Jim Sat, 8 February 2025
Exceptional
Dollie Sun, 1 December 2024
The best staff
Liked: We booked online last minute very early in the morning because of an issue we had at an Airbnb. Avita was extremely helpful in getting our large group all set and checked in early (3am). She really went out of her way to help us. Seeing her the next evening at the front desk, once again, she didn't hesitate to ask how things were going. Cuddos to Avita and the hotel manager on staff that morning!!.
Disliked: We didn't always have fresh towels and may not have understood the best way to exchange them. We did get them when we asked so it wasn't a problem. There's no lamp or bedside table on both sides of the bed in single queen room.
Domingo Wed, 13 November 2024
Good parking, clean lobby and...
Liked: Perfect location for what I needed ( natural bridge caverns and wildlife )
Disliked: I booked through booking.com paid one price got a call that that room was not available, checked in to another room for a different price. Everything was great. Then after checking out I was told that this room was the same rate. I think it was an honest mistake!!!! Other than that staff was great. Oh and the carts for the luggage were missing rubber bumpers and had screws exposed above your ankles. This hazard needs to be addressed!
