Candlewood Suites Richmond West End Short Pump By IHG

Very good

Very good stay.

Liked: Sara was very kind and helpful, very sweet lady that helped us find fresh towels. Also, the front staff helped us find a battery charger for our car. Although saw a dog on the corridors without a leash. Did not liked at all… staff worker need to enforce the safety of the guest. Overall a good stay.
Disliked: Guest having pets on corridors without a leash .

Super friendly very clean will...

Liked: Very clean. Staff was super friendly the guy on overnights at the front desk was sooo sweet and helpful. I had an emergency stay and they were very accommodating !
Disliked: Nothing.

Exceptional

Poor

Liked: It was quiet.
Disliked: They are holding my deposit for no reason. They said they released it but never sent an invoice to prove that. Bad business.

No complaints really. Good hotel.

Liked: The room was clean and neat. The room had a microwave and stove.
Disliked: The shower

Two star hotel at best....

Liked: Location was convenient.
Disliked: Old and outdated. Toilet seat was cracked. Coffee maker broken. Sleeper sofa horribly uncomfortable and jammed. Hair found in shower. Shower curtain so long you stand on it while showering. Shower a head tiny handheld. Vending machine food stale.

Horrible stay

Liked: Nothing
Disliked: Mold, Dust Mites, Staff attitudes, dirty floor, stained sheets

Exceptional