Candlewood Suites : Richmond - West Broad By IHG Guest Reviews
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Write a review
Allison Y, Richmond
Please don't show only the positive feedback. This property needs to know the truth so they can correct it. It's an upscale dump!
Liked: Hmmm..comfy bed.
Disliked: Dirty, old run down.
Dallas Thu, 28 August 2025
Exceptional
Anonymous Mon, 25 August 2025
Good
Delvin Wed, 20 August 2025
Exceptional
Stephanie Mon, 18 August 2025
Good
Liked: Professional and courteous staff. Spacious rooms.
Disliked: Property needs updating. Popcorn walls and dirty carpet lower the quality of experience. Shabby sofa bed.
Tavon Thu, 14 August 2025
Exceptional
Lexus Tue, 12 August 2025
Exceptional
Lu Sun, 10 August 2025
Superb
Shenk Fri, 8 August 2025
Exceptional
Jacqueline Wed, 6 August 2025
Disappointed ☹️
Disliked: I didn’t like the fact that the front desk clerk was a racist;showing prejudice and discrimination against people of a different ethnic group. The clerk decides to run my card before check in. I had to change my zip code. I changed it and paid on the booking website he denied my daughter and her 2 children to check in when all he had to do is look. I had to call booking to get involved. Thankfully another clerk came in and handled the situation. She saw everything in the computer he just refused to look. Thank goodness I was on the phone with her and he lied and said he was the manager and he wasn’t. Called hotel on the next couple of days because they charged my card again and reported him. Don’t think anything was done about him. I will never go there again. Karma is something real
Mary Sun, 3 August 2025
Comfort away from home.
Liked: It’s dog friendly and accommodations were very comfortable. Friendly staff.
Disliked: Nothing