Candlewood Suites : Richmond - West Broad By IHG Guest Reviews
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Allison Y, Richmond
Please don't show only the positive feedback. This property needs to know the truth so they can correct it. It's an upscale dump!
Liked: Hmmm..comfy bed.
Disliked: Dirty, old run down.
Kendra Mon, 21 July 2025
Very poor
Liked: The front desk staff was polite and did a great job on making my stay as comfortable as possible.
Disliked: My room had an awful smell and it looked like it hasn’t been cleaned with cleaning chemicals for months. I needed to get new bedding and a new comforter because I found so many spots. The bathroom hasn’t been cleaned at all. Found many pieces of hair around the bathroom even on the towels and wash clothes. Even the bathroom walls were dirty. Good thing I brought my own wash cloth, towel and Lysol wipes.
Rashawnda Sun, 20 July 2025
Passable
Sidney Sat, 19 July 2025
Bad
Anonymous Thu, 17 July 2025
Superb
Liked: Cost was great!
Disliked: Pillows uncomfortable
Anonymous Thu, 17 July 2025
Friendly staff and nice hotel
Disliked: They ran out of clean towels and it was suggested I could wash the ones we had...I purchased some on my own. Also had to empty the trash myself.i understand they don't clean your room everyday, however, empty trash and clean towels daily is a must!
Jimmy Tue, 15 July 2025
Exceptional
Christon Mon, 14 July 2025
Very poor
Liked: The location
Disliked: We didn’t receive fresh clean towels and the rooms ac smells
Quynh Sun, 13 July 2025
Superb
Liked: The room was clean and spacious, especially the bedroom was separated with other spaces. The staffs were very nice and solve our issue with the door key immediately. I would recommend to stay here when coming Richmond.
Bashir Fri, 11 July 2025
Great value
Liked: Ample parking
Disliked: Need robust cleaning
Mirza Thu, 10 July 2025
Exceptional