Name: Candlewood Suites : Richmond - West Broad By IHG
Address: 2100 Dickens Road, Richmond, VA
Telephone: (888) 608-6346

Relaxed Comfort Near Richmond’s Music Scene

Candlewood Suites : Richmond - West Broad By IHG

Why Concert-goers love it

Who this Hotel is great for

Groups of friends traveling together for a concert weekend

Solo travelers checking off a bucket-list band

Couples planning a music-filled getaway

Fans who want a quieter space to recharge post-show

Budget-conscious music lovers who want comfort without the high downtown price tag

Food and Drink Options

Nightlife Options

What People Say

cleanliness, friendly staff, and quiet rooms

“comfortable and convenient”

Areas for Improvement

lack of daily housekeeping

The Bottom Line

affordable comfort just outside the noise

Candlewood Suites : Richmond - West Broad By IHG Guest Reviews

Overall Average Score:

Good (3.75 out of 5)

Write a review

Please don't show only the positive feedback. This property needs to know the truth so they can correct it. It's an upscale dump!

Liked: Hmmm..comfy bed.
Disliked: Dirty, old run down.

Exceptional

Good

Liked: Professional and courteous staff. Spacious rooms.
Disliked: Property needs updating. Popcorn walls and dirty carpet lower the quality of experience. Shabby sofa bed.

Exceptional

Superb

Exceptional

Disappointed ☹️

Disliked: I didn’t like the fact that the front desk clerk was a racist;showing prejudice and discrimination against people of a different ethnic group. The clerk decides to run my card before check in. I had to change my zip code. I changed it and paid on the booking website he denied my daughter and her 2 children to check in when all he had to do is look. I had to call booking to get involved. Thankfully another clerk came in and handled the situation. She saw everything in the computer he just refused to look. Thank goodness I was on the phone with her and he lied and said he was the manager and he wasn’t. Called hotel on the next couple of days because they charged my card again and reported him. Don’t think anything was done about him. I will never go there again. Karma is something real

Comfort away from home.

Liked: It’s dog friendly and accommodations were very comfortable. Friendly staff.
Disliked: Nothing

Exceptional

Pleasant

Liked: over all room change due to AC ISSUES . good stay overall except comments below
Disliked: the fact that i had asked to pay at the property and had notified the property of this . however, in route to the property i noticed my credit card was processed the morning of before i got to the property . i NEVER AGREED for this to be done. i called the desk and talked to a male foreigner who tried to explain to me that once you book the rook you are giving the property authorization to process the fees. this has never happened to me ever. i explained is this in your policies and procedures in black and white and he kept repeating the property gets busy sometimes and they do this to hold your room? what? this is why you book the room to hold it. So, when i got there i explained again and he showed me and i saw it prior to for the full amount of the stay. $347.42 . after accommodations reduced my rates thank god , the cost was down and the difference was restored to my card in 2 days. however, the fact that i did not consent to the processing of the card prior to me getting there is my point. the rooms ac did not work and it was a very hot day. property was having issues with AC. they changed my room and thank you to eh young lady on nights . great customer service to correct this . over all, yes it was a good stay outside of the issue of my card being used without my approval. believe it or not i have already booked another stay in the future. NOW I KNOW what to expect ..great location , restaurants near by , outlets short pump, and just please note use your AARP, other discounts people it really helps with cost. no breakfast offered but places less than 3 miles away.