Candlewood Suites Richmond - South By IHG Guest Reviews
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Latasha Mon, 21 July 2025
Exceptional
Jessica Mon, 21 July 2025
Very good
Julia Mon, 21 July 2025
It was a short trip...
Liked: Clean well kept …staff was great
Disliked: Not close to shopping but staff was helpful with suggestions
Latasha Sun, 20 July 2025
Horrible.
Liked: I liked everything about the hotel except the issues I had and the staff was horrible.
Disliked: Not 1 staff member was customer service friendly at all. Dealt with 3 different staff members and all were very very rude. Didn’t help. Had no care in the world. Was not even cordial at arrival. Fire alarm went off at 6am waking me out of my sleep after working 3rd shift. Black lady at customer service desk was not helpful and didn’t care. All guest were walking around asking each other what to do to exit from fire alarm. Agent at desk said she didn’t know what happened and there was no fire and she didn’t care because she was about to go home in 30 minutes. When we asked do we need to go outside she said it doesn’t matter. The safety of all guest lives were not cared about. The sink in my room was broken and wouldn’t drain water and garbage disposal didn’t work. When we reported to the front desk he said he was the only person working and would see what he could do. Nobody ever came to check or fix the issues and we were made to return to room.
Lora Fri, 18 July 2025
Exceptional
Akers Thu, 17 July 2025
Superb
Liked: Room was clean and large. The kitchen was awesome included full fridge and dishwasher. Bathroom was large, shower was hot with good pressure and plenty of room.
Disliked: It was set up for one person. One recliner one desk chair, the bed was the only place to sit as a couple. Very minor inconvenience for all the positives.
Seprena Tue, 15 July 2025
It was relaxing.
Liked: It was clean and nicely renovated.
Disliked: No working phone in the room.
Anonymous Mon, 14 July 2025
Pleasant
Emilie Mon, 14 July 2025
Great stay
Liked: Clean
Disliked: No breakfast
Anonymous Thu, 10 July 2025
Very good