Candlewood Suites Polaris By IHG Guest Reviews
Write a review
Write a review
Kelley E, Columbus
Would have liked a packet of coffee for the morning. Had to check out to get a cup of coffee. Front desk not helpful.
Liked: Liked the set up in the room.
Disliked: Toilet dirty upon arrival - asked front desk to clean but they never showed up. Shower had cold water in AM. When I called the front desk they said there were too many people taking showers.
Kristy Tue, 5 August 2025
Booking.com was wrong!
Liked: The ladies at the desk were great.
Disliked: That Booking.com says pet fee is included when it is not. And the hotel has contacted Booking.com many times and it does not get removed from the listings.
Emilee Sun, 3 August 2025
Bad
Liked: nothing
Disliked: I had to wait for 30 mins to check in.. cause after 10pm the desk clerk leaves until 11.. which is what I was told by another hotel client while I was waiting. The Room is nasty.. sticky carpet to no padding for the pull out sofa, queen bed was freaking hard.Only plus side was how close to town it was.
Jones Wed, 23 July 2025
I enjoyed myself. I will...
Liked: It was an immaculately clean hotel room. The staff was friendly.
Disliked: The hot tub was broken and no breakfast.
Teresa Wed, 16 July 2025
Good
Tenesha Mon, 14 July 2025
Exceptional
Tenesha Mon, 14 July 2025
Exceptional
Kingan Thu, 10 July 2025
Exceptional
Liked: Rebecca at the front desk was amazing and so very helpful with our arrangement
Disliked: The walk to and from the 1 elevator
Barbara Mon, 7 July 2025
Exceptional
Liked: Clean and the hot tubs and pool were well maintained
Disliked: Na
Witiak Mon, 7 July 2025
Exceptional
Liked: The customer service
Disliked: Nothing
Tom Sun, 6 July 2025
Great value!
Liked: The front desk clerk, Often is his name. He was very friendly and very helpful. Took great care of us and was very polite.