Candlewood Suites Polaris By IHG Guest Reviews
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Write a review
Kelley E, Columbus
Would have liked a packet of coffee for the morning. Had to check out to get a cup of coffee. Front desk not helpful.
Liked: Liked the set up in the room.
Disliked: Toilet dirty upon arrival - asked front desk to clean but they never showed up. Shower had cold water in AM. When I called the front desk they said there were too many people taking showers.
Jay Thu, 21 August 2025
I did this in the...
Liked: nothing, I was told I could check in early and when I got there, nothing was ready. Also, I was told I had $150 incidentals that would go back on my card after 10 days. That’s absolutely ridiculous. A nicer hotel across the street only charges 15 others charge 50. After finding out that I would have to pay that and then sit and wait for a room and the lady couldn’t tell me when it would ever be ready anytime soon I went elsewhere.
Disliked: inconvenience
Linet Tue, 19 August 2025
Beyond expectations
Liked: Cleanliness, great staff and great location. All store and restaurant were within walking distance. Check in was easy and the pool was also great.
Anonymous Mon, 18 August 2025
Good
Jahaan Wed, 13 August 2025
Bad
Vitalis Tue, 12 August 2025
Comfort of home
Liked: The room was well organized and fully equipped. The environment was friendly, and the staff was courteous. Clean and safe neighborhood
Anonymous Mon, 11 August 2025
It was very nice.
Liked: It was very clean.
Disliked: I had no complaints about the property.
N Sat, 9 August 2025
Very good
Liked: Conveniently located. The suite was exceptionally clean.
Disliked: The ground floor window was unlatched when I first entered the room. The room was a bit outdated and in need of ia refresh. There was not one single USB port to be found in the room.
Kristy Tue, 5 August 2025
Booking.com was wrong!
Liked: The ladies at the desk were great.
Disliked: That Booking.com says pet fee is included when it is not. And the hotel has contacted Booking.com many times and it does not get removed from the listings.
Emilee Sun, 3 August 2025
Bad
Liked: nothing
Disliked: I had to wait for 30 mins to check in.. cause after 10pm the desk clerk leaves until 11.. which is what I was told by another hotel client while I was waiting. The Room is nasty.. sticky carpet to no padding for the pull out sofa, queen bed was freaking hard.Only plus side was how close to town it was.
Jones Wed, 23 July 2025
I enjoyed myself. I will...
Liked: It was an immaculately clean hotel room. The staff was friendly.
Disliked: The hot tub was broken and no breakfast.