United States
Canada
United Kingdom
New Zealand
AustraliaCandlewood Suites Polaris an IHG Hotel Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Kelley E, Columbus Mon, 4 March 2013
Would have liked a packet of coffee for the morning. Had to check out to get a cup of coffee. Front desk not helpful.
Liked: Liked the set up in the room.
Disliked: Toilet dirty upon arrival - asked front desk to clean but they never showed up. Shower had cold water in AM. When I called the front desk they said there were too many people taking showers.
Richard Tue, 10 May 2022
all was well, what was...
Liked: all was well, what was expected
Disliked: all was well, what was expected
Yamya Tue, 10 May 2022
Good
Anonymous Mon, 9 May 2022
Good
Liked: The front desk was very friendly. Location was perfect.
Disliked: Our shower backed up which we didn?t like.
Jennifer Mon, 9 May 2022
GREAT STAY JUST SOME MINOR...
Liked: GREAT LOCATION AND ATMOSPHERE
Disliked: BATHROOM SHOWER DRAIN CLOGGED, DIRTY SILVERWARE IN DRAWER, AIR CONDITIONER LEAKED ON FLOOR IT WAS WET.
Tom Sat, 7 May 2022
Very good
Andreas Sat, 7 May 2022
Very good
Brenda Fri, 6 May 2022
Exceptional
Liked: love the free laundry, workout was nice and enjoyed the hot tub! The room was good size with everything we needed!
Disliked: the slow elevator.. it?s only 3 floors and we would have to wait long periods of time to get on the elevator
Brenda Fri, 6 May 2022
Exceptional
Jazmin Thu, 5 May 2022
Disappointing
Liked: good area.
Disliked: room had a terrible smell couldn?t sleep until I went and got air freshener.
Anonymous Tue, 3 May 2022
Never again
Liked: Nice sized suite
Disliked: ROACHES!!! We found multiple roaches in our room. Found a roach trap beside the refrigerator. The power also went out for 20 minutes and no back-up generator. I checked the reviews again and no mention of roaches! Other couples were leaving at the same time as us for the same reason!! Chose not to stay, and spoke with the front desk about how upset I was with the hotel. The associate said there is nothing she could personally do and gave me the number to the General Manager. I?ve been calling her for 3 days with no response. Awful customer service. Awful experience.
