Candlewood Suites Norfolk Airport By IHG

Would stay there again.

Liked: Everything.
Disliked: Nothing.

I would never stay here...

Liked: The location was close to where I needed to be
Disliked: The property was not clean and they were doing construction.

Disappointing

I like the cleanliness the...

Liked: I like the staff and their professionalism
Disliked: I was satisfied with everything

Would visit again!!

Liked: The location was ideal and the housekeeper was wonderful. She had the most exceptional attitude on that Saturday morning. Loved her customer service!
Disliked: The bed seemed a little hard, so at times, it was uncomfortable. There was one bath cloth that had been washed so many times that upon using it, holes formed.

Disappointing

Liked: Convenient
Disliked: Bathtub wasn’t cleaned and when I checked out I told them to put the charge on my credit card instead of my debit card and my debit card and credit card was charged Last time we stayed a similar thing happened where we decided to pay cash and they also charged my credit card and said there was no way they could print me a receipt, so in the in I couldn’t contest it.. so much for giving them another chance to prove to me that they were honest. Never again

Disappointing

Disliked: Was not very clean- shower, carpet, pillow

Exceptional

Liked: The hotel itself was exceptional. Customer service was fantastic. Everyone was so nice and polite. The rooms were very, very clean. This is not an exaggeration. I loved it. My husband loved it.very nice and quiet. No people hanging around all along the outside, except the people at the Kaziba Who stayed there? This is our second time there and each time we went The experience was phenomenal.
Disliked: There is nothing that I did not like everything was fantastic.

Very great and comfortable stay...

Liked: Very clean and good location
Disliked: No issue

Exceptional