Name: Candlewood Suites Newport News-Yorktown By IHG
Address: 329 Commonwealth Drive, Yorktown, VA
Telephone: (888) 406-7656

Candlewood Suites Newport News-Yorktown By IHG Guest Reviews

Overall Average Score:

Good (3.95 out of 5)

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Very good

Ok but not ok

Liked: I loved the fact that everything was there in the room and it felt like taking the kids to a home away from home
Disliked: I did not like the fact that our mattress pad and mattress itself was nasty , and it was late when we realized it and had to move rooms at 12 1 o clock in morning with 3 kids by myself and I was already exhausted and ready to go to sleep. In the future they should pay attention to the reservation to make sure everyone is accommodated properly. I booked for 3 kids one adult so we was going to use the pullout couch. Also when we arrived our room smelled like nail polish remover if the previous guest did that, why not put us in a room cleaner ? We moved across the hall so it was a better room for us.

Good

Liked: Location
Disliked: Found some hair in the bathroom. In the tub and sink and on the toilet

Superb

Exceptional

Would not stay at location...

Liked: Location
Disliked: Had three rooms with two under my name and one under my sons name; and all between rooms and floors had heavy smoke smell on one floor and in bathroom of another room on separate floor. Majority of building cameras for security had covers removed or hanging off. One room had smoke detector covered with plastic. Third room had heavy chemical smell. Advised by staff, no other rooms were available.