Name: Candlewood Suites New Iberia By IHG
Address: 2600 Highway 14, New Iberia, LA
Telephone: (888) 323-5826

HORRIBLE

Liked: I liked the 7-3 front desk agent. I’m unsure his name but he was very nice & helpful. The check in process was a breeze and he was friendly.
Disliked: NOTHING. This hotel was the absolute worst from the horrible, stale smell, to the outdated rooms. The carpet seemed as if a vacuum haven’t touched them in forever. The tubs had rust in them. The toilets are very low. The tissue had mildew on it and when I went to the front desk to get another roll, the 11-7 guy tried to be funny and gave me boxed tissue. This hotel is not worth the stay.

Exceptional

Very good

Bad

Short stay while visiting family....

Liked: It was clean but needs updating. Hallway and room carpet was worn and spotted and there were sinks or soft spots in the flooring.
Disliked: No complaints

I will not be staying...

Disliked: The cleanliness of the rooms should have been a while lot better. The kitchen area had built up dust. The bathroom had mold on the walls as well as by the ac unit. Mold along the wall by the bed. The beds were not comfortable.

We got to room and...

Liked: Nothing, canceled once we saw room.
Disliked: Unmade bed, bugs in bed, dead flys in refrigerator, foul Oder in room, counter tops and microwave dirty.

Very disappointing. This hotel needs...

Liked: Didnt eat there.
Disliked: When we first got there I realized that I had not asked for a lower floor room, I did have a pet and extra luggage so I asked the desk clerk for a lower room. Not only was she rude but she said the entire lower floor was full but there were barely any cars in the parking lot and refused to even look for a different room for us. The room at first glance seemed okay but the bathroom tub was corroded and nasty, the room had spots on the wall and cracks in the ceiling. The carpets were sticky and the ice maker broken. The bed was the worst I have slept in for years. I have been a director of engineering for Marriott and Hilton chains for years and have never has such a bad nights stay, ever!