Name: Candlewood Suites Merrillville By IHG
Address: 8339 Ohio Street, Merrillville, IN
Telephone: (888) 420-1655

Candlewood Suites Merrillville By IHG Guest Reviews

Overall Average Score:

Good (3.85 out of 5)

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Exceptional

Superb

Exceptional

Liked: Staff and location and room
Disliked: The bed was to small

Good

Very good

Liked: The room was comfortable. Cozy. Cute. Loved the kitchen.
Disliked: Some parts of the room was super clean. But others were not. The kitchen trash can was empty, but if you moved it you could see where it wasn't cleaned or swept at all. A paper towel was back there. Old cereal. Dust and dirt. Same with bathroom trash can. A qtip and hair was behind the can.

Bad

Liked: When I woke up in the morning I found bad bugs
Disliked: Stay away I woke up in the morning and found bad bugs

Very good

Liked: No breakfast and that’s why I didn’t give an excellent rating to everything

Great value

Liked: Excellent staff and excellent rooms

Very nice and clean.

Liked: Very helpful and friendly staff
Disliked: Liked having a kitchen.

Disappointed

Liked: Location was great, but the proximity to the interstate made noise outside about the loudest I've ever heard at a hotel. Luckily we were on the backside and not bothered by the traffic noise.
Disliked: When we checked in we were in a hurry to turn around and get to a wedding as we were running late. The room we were given smelled like the previous guest was a smoker and the room really stunk. We just turned on the air and left the room for the wedding in about 15 minutes. Upon return at around 10 pm, the smell was still overwhelming, the TV didn't work great and was small, the toilet seat wasn't connected to the toilet and slid off. We went to the front desk and asked for another room, and fortunately was able to transfer to a cleaner and better smelling room. TV was nicer, room seemed cleaner. But, when packing up the next morning I had an ant crawl out from under my wallet and the body soap in the shower was empty. Luckily, I was able to reach the hand soap by the sink to get me by. We also witnessed a potential domestic dispute in the parking lot. Just had a bad vibe to the place, but was grateful we were assigned a different room.