Candlewood Suites Kingston West - Gardiner Road By IHG

Good

Comfortable and a pleasant stay.

Liked: Lovely and new and comfortable
Disliked: In the kitchen the tea towels were all covered in bleach marks. I missed a daily service in the room to freshen up as it was a vacation. Even an express service fresh towels, emptying the bins and making the beds is nice for a break.

Definitely worth coming back.

Liked: Rooms were spacious and clean, bed and pillows very comfortable. Real size fridge and microwave were great. But most importantly, housekeeping service were on demand only (we hate it when our room is cleaned and towels changed every day). Also great was the customer service, the messages checking on us frequently. They created a nice feeling of people caring about us but where subtle enough not to overwhelm. Although we were not travelling with a pet, seeing so many pets around was nice. Staff was exceptional, they were sincerely kind and nice, resourceful and caring while respecting boundaries.
Disliked: Breakfast area was very small, we could not find space and therefore not enjoy breakfast in the hotel. Would have liked if windows could have been opened. Would have been great to provide slippers.

Very good

Overpriced

Liked: Size of room, cleanliness
Disliked: Paid a much higher price than what was advertised on Expedia. Breakfast was provided for half the hotel and not the other half, which was NOT made clear at check in and so came as an unpleasant surprise.

Very good

Liked: Staff are helpful and cooperativeThey even gave us complimentary breakfast and upgraded our room for free.Also agreed for late check out
Disliked: The gym is small and needs more equipment.The tv couldn't be connected to my phone however i didn't ask them to fix it.Room need an extra table for eating.

Very good

Very good

Superb