Candlewood Suites Kansas City By IHG

Relaxing and cost efficient.

Liked: Location and the friendly staff, especially the housekeeping staff. Very thorough.
Disliked: Potholes in parking lot.

Great location

Liked: Convenient location for the festival we went to & was able to check in early
Disliked: No free breakfast for the price we paid

IHG should immediately remove the...

Liked: Absolutely nothing.
Disliked: I am writing to express my outrage and deep disappointment regarding a recent stay at your Candlewood Suites Kansas City location at 10920 Parallel Parkway, Kansas City, KS, on the night of Saturday, June 21, 2025.I booked this stay through Booking.com (confirmation 5214909287), and I have copied their customer service on this message as well so they are aware of the unacceptable conditions and my experience. I stayed in Room 333 and paid $326.79 for one night—an absolutely staggering price considering what I received in return.For context, I am an IHG member (Member #: 355915011) and a frequent traveler. Aside from a few Autograph Collection properties and the Trump Hotel in Chicago, this is the most I’ve ever paid for a one-night stay—and by far the worst value and experience I’ve ever had.The issues began immediately upon check-in. The Manager on Duty was shouting instructions from around a corner to the front desk clerk, making no attempt to address me personally. It was unprofessional and uncomfortable. It was obvious she was watching a screen or on her phone and had no time or respect for either me, the paying guest, or her own employee.Once in the room, things only got worse:The carpet was dirty and heavily worn.The room reeked of cigarette smoke, despite being labeled as non-smoking.A nasty, sticky residue was on the nightstand, which had clearly not been cleaned.At 4:00 AM, the fire alarm went off because a staff member burned something in a toaster oven.The overall condition of the room and property was disgusting, neglected, and wholly unacceptable.I stayed there only because I had to pick up my son from the airport at 12:45 AM and was too exhausted to safely drive an hour home. I expected at least a clean and quiet place to rest. Instead, I regret every dollar I spent. I’ve stayed at the Ritz-Carlton for less money—and the contrast couldn’t be more extreme.

Exceptional

Quiet

Liked: Quiet, comfortable
Disliked: Potholes in the parking lot and toilet did not flush well.

Could use a cleaning

Liked: The room was very nice and spacious..
Disliked: Need to clean the hallway and elevator carpet. Wash the windows

Exceptional

Liked: Facility is showing it's age may need some upgrades in next few years. Clean and comfortable. Nice gym.
Disliked: No down side

I will be here again...

Liked: Clean
Disliked: None

Rude staff and you do...

Liked: Horrible experience, did not get the room i reserved and the staff was rude. I called booking and no one helped me and I was hung up three times. I expect some type of resolution since no one was willing to help.