Disappointing

Disappointing

Liked: The kitchen n laundry
Disliked: It was wonderful

Liked: The staff were great and very helpful. The rooms were nice and clean.
Disliked: The location.

Exceptional

Exceptional

I have never had a...

Liked: Nothing! It was an absolutely horrible experience.
Disliked: Staff that took entirely too long at checking us in, the extra expensive $75 pet fee, no toilet seat, no towels, ac did not work properly, linens for bed missing, broken door handle, and lights didn?t work when we arrived. We had moved furniture all day and weren?t interested in spending additional time finding another room. We just wanted to sleep. It was so horrible that we should have been paid to stay there. I was told Someone would follow up with us and was given a bag of snacks as a sorry. No one ever called. A bag of snacks felt like a slap in the face.

Liked: The employee make up there owe hotel policy which are never the same with each employee they are very persistant on checking out based on the under staff schedual of the house keepers the lobby smelt like mildew cause of a flood the managers are rude
Disliked: I have made several reservation through this whole corona virus pandemic and I have never been treated with such poor customer service and the consistency of hotel policy is al ways diffferent with each employee there is no equal treatment

Exceptional