Name: Sonesta Simply Suites Hampton
Address: 401 Butler Farm Road, Hampton, VA
Telephone: (888) 420-1647

Disappointing Stay – Hotel Needs...

Liked: I liked the lake and enjoyed feeding the ducks. I also like that there was a separate bedroom from the living space.
Disliked: Unfortunately, my stay at this hotel was far from comfortable. The property is in desperate need of renovations—especially the bathroom, which needs to be completely retiled, and the carpet and appliances, which are outdated and worn.Housekeeping never came to my room during my stay. I had to bring dirty towels to the front desk just to receive clean ones, and they would only give me the exact number I turned in. The refrigerator was old, dirty inside and out, and barely usable. The room was also very dusty, which triggered my dust allergies and made my stay even more unpleasant. I also found a spider crawling on the wall in the bathroom. Overall, I would not return unless significant improvements were made.

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Liked: I stayed there once before and it was much nicer and comfortable. However, we did not remain this time.
Disliked: We were disappointed because we had some insect issues in our room of which we wanted to give the hotel the benefit because we thought maybe it was a one off situation that happened in the room. However.upon further review, unfortunately there were additional sightings and it made me completely uncomfortable. The hotel was accommodating, but it took 2 weeks to get remedied —which had to be disputed to get someone to understand there was an issue with their system. We are still working through part 2 of the issue. One half has been completed. The staff was kind, but they may want to check how their system works to determine if there is a glitch versus not quite being more sensitive to the customer when the customer points it out after checking with their financial institutions. Perhaps, checking to make sure there are no glitches would have made us rethink this process. . We were disappointed but hopeful things may be better in the future.