Candlewood Suites Grand Rapids Airport By IHG

Our room was great. Very clean; had everything we needed; beds were comfy too; overall nice place to stay and I would recommend to anyone going to Grand Rapids.

Liked: Very pleasant hotel front desk worker.

Exceptional

It was fine....

Liked: The front desk staff and housekeeping staff are very friendly. The location is nice and close to lots of restaurants and stores.
Disliked: The bed was not comfy. I had to run to the store for cleaning products for the shower because there was hair and idk what else in it. Part of the ceiling tiles were wonky and not in place. The smells in the entrance and hallways was really weird. Overall feeling of uncleanliness. I had trash on the night table up on arrival. The air would not go below 71. It was decent but not worth the price and definitely did not meet the usual IHG expectations.

Exceptional

Exceptional

Decent place to stay for...

Liked: Great staff, very polite and helpful.
Disliked: The deadbolt on the door wouldn’t engage because the strike plate was too low. They were repainting the main halls with no signage or information letting you know.

Bad

Liked: It was in a good location plenty of stores around
Disliked: Old dated and it smelled like smoke and wasn’t the cleanest

Passable

Disliked: Room service for the 2 nights I stayed

Good in a pinch but...

Liked: Spacious room and liked the kitchen space. Bedding was clean. Friendly and helpful staff.
Disliked: The perfume smell in the hotel is horrible and toxic. Property needs maintenance—bathtub drain didn’t fully drain. Upholstered chair was deeply stained.

Poor