Candlewood Suites Richmond West End Short Pump By IHG

Poor

Liked: It was quiet.
Disliked: They are holding my deposit for no reason. They said they released it but never sent an invoice to prove that. Bad business.

No complaints really. Good hotel.

Liked: The room was clean and neat. The room had a microwave and stove.
Disliked: The shower

Two star hotel at best....

Liked: Location was convenient.
Disliked: Old and outdated. Toilet seat was cracked. Coffee maker broken. Sleeper sofa horribly uncomfortable and jammed. Hair found in shower. Shower curtain so long you stand on it while showering. Shower a head tiny handheld. Vending machine food stale.

Horrible stay

Liked: Nothing
Disliked: Mold, Dust Mites, Staff attitudes, dirty floor, stained sheets

Exceptional

Very good

Liked: Comfortable bed large bathroom
Disliked: Sofa was stained

Good for a long stay...

Liked: The location was good and the front desk staff were lovely. I liked that that the flooring in the room was laminate and not carpet and loved that it had a recliner chair as well as other chairs. Good space.
Disliked: I was there for 2 nights and my first night was horrible. Make sure you're not booked into Room 307. It's an older a/c system which continually goes on and off when it reaches temp and it's very loud when it does so. All the rooms come with a large refrigerator. In this room, the fridge was making tapping noises throughout the night and had a loud motor. It was impossible to get any consistent sleep. Thankfully, my room was moved the following day, which was much better.

Good

Liked: Everyone is very helpful and pleasant. Location is perfect

Very comfortable, enjoyed the good...

Liked: All the staff we interacted with were very friendly and helpful. I would rate excellent on this!
Disliked: We wanted a king size bed in the king size suite! We booked through Booking.com and they advertised that king sized beds were available upon request.