Name: Candlewood Suites Dfw Airport North - Irving By IHG
Address: 5000 Plaza Drive, Irving, TX
Telephone: (888) 420-1641
Rating: 4

Candlewood Suites Dfw Airport North - Irving By IHG Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Disappointing

Exceptional

Health department needs to check...

Liked: Location.
Disliked: Walked into room smelled like mildew very bad, took shoes off only to soak my socks cause something was wet by the bed, AC never got below 75 set at 70, pillow stunk as well. Ended up putting a t shirt on it and still slept terribly cause the fitted sheets wouldn’t stay on. Arrived at midnight otherwise we’d have left! Should e cause I’ve been exhausted all day. Terrible experience!

Exceptional

Other than the noise it...

Liked: Staff was friendly.
Disliked: Too noisy. Right by the airport and there was a train track nearby.

Superb

A welcome “home” for the...

Liked: Price and shuttle. Shuttle drivers were helpful and courteous.
Disliked: Broken chair, no forks, selection of dinner food. No restaurants nearby.

Very good

Deception. Wouldn't do it again.

Liked: The room was comfortable enough. The airport is pretty close to the airport (a $25 Uber ride)
Disliked: The coffee machine in the room apparently required a pot to make coffee, a pot was not available, there were no instructions/no placard explaining how to work the machine (I thought it was a simple one-cup auto brew machine, and it wasn't). There was a small cockroach in the bathroom (not a big deal, but...)The worst thing: the hotel write up says "airport shuttle." I arrived at the hotel at around 9 pm, check in, sign says "if you need airport shuttle tell the representative" I tell the rep I will need the shuttle at 4:45 AM for my flight. The rep says well, the shuttle just broke down and I don't know if it's going to be fixed by the morning....and then says the shuttle runs at 5 am and 6 am and both of those are already full! So I ask doesn't the shuttle run more??? and she says NO. So it cost me $30 to take an uber to the airport in the morning (25+5 tip)If you're going to advertise having an airport shuttle, your first sentence should say VERY LIMITED RUNS TO THE AIRPORT AND YOU HAVE TO SIGN UP FOR THE SHUTTLE. How can you call yourself an "airport hotel" if you aren't (really) supporting travelers?Total Bull, if you ask me.