Exceptional

Bad

Liked: The staff was nice.
Disliked: First I was put into the wrong room I ordered a king suite and was given a queen bed but being that my husband liked the shower we kept the wrong we went into the room at 11:00 p.m. which was our check in time and we dropped off our belongings and we went out for dinner when we arrive back at our hotel the AC was on 62 but the panel on the wall said it was 81°. So we figured the AC weren't working but we was giving it a chance so by 7:00 a.m. I contacted the front desk and told him that the air weren't working she told me once they make this man had arrived to work that he would come and fix it so we left around 8:00 for breakfast and came back around 11:00 a.m. and when we came back the room was hot that air wasn't turned on at all and the room was at 78° and we call back downstairs she told us that she would send the maintenance man back up and look out the window he's fixing someone's car so he came back up 1hr later told us to give the AC about an hour and by 2:00 we are leaving for the wedding so we called again and a guy told us that he would change them out we came back from the wedding around 9:00 p.m. it wasn't switched out I went downstairs they switched us to another room at this point we got the king bedroom that we had asked for first time but it was too much back and forth it wasn't worth the price I was also charged $393 on my card and the receipt says 333 so I am now waiting to see if my $60 will be funded back to my bank..

Cleanliness of the room was...

Liked: Location
Disliked: Showers was dirty and pillows had a smell to them.

Exceptional

Very good

The stay was relaxing wish...

Liked: How clean and sweet the staff was
Disliked: Don’t have indoor pool

It was a roof over...

Liked: Not much
Disliked: The toilet was broken. The room kind of smelled. Definitely wasn't cleaned properly before use, hair on the floor, lotion on the counter. Definitely been in better hotels.

Very poor

Disliked: The extra additional charges that are unaccounted for and can’t be explained!

Superb