Candlewood Suites Buffalo Amherst By IHG Guest Reviews
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Cherryl Sat, 23 August 2025
Exceptional
Liked: I love everything about this hotel, this is my 3rd stay here and will return again. its, clean, the front desk people is exceptionally nice and the location is great.
Georgina Sun, 17 August 2025
Poor
Liked: comfort of the beds.
Disliked: I was incredibly disappointed with my stay at this hotel. From the moment I arrived, it was clear that cleanliness and professionalism were not priorities here. The lobby and common areas felt unkempt and outdated, and there was an unpleasant odor throughout.The front desk experience was alarming. The receptionist was dressed in sweatpants and a casual t-shirt—definitely not what I expect from a professional IHG property. Honestly, I wasn’t even sure he actually worked there. He looked like he had just come from the gym and seemed totally clueless about basic procedures. While he was friendly, the lack of professionalism was unsettling.The room itself was no better. It was outdated and felt dirty. The fridge had visible stains inside, the bathroom was unclean, and overall it did not meet even basic cleanliness standards. This is not the level of quality I expect from any hotel, let alone an IHG property.Unfortunately, I cannot recommend this hotel. There are better, cleaner, and more professionally run options in the area. This was a disappointing and uncomfortable experience.
Daniel Mon, 11 August 2025
Uncomfortable
Liked: Elevators were quick.
Disliked: Traveled with a child in a wheelchair. Requested a 1st floor room. The hotel said they were unaware of the request. Because, it came through a 3rd party. I went through Booking.com. A/C was terrible. Unit kept shutting off every 5 mins. The thermostat temperature was in correct and worked on a motion sensor. The bedroom was cut off from the unit. There was a small mechanical fan that was ineffective. 2 horrible nights of sleep. This is my 1st negative critique of any hotel ever.
Joann Mon, 11 August 2025
Very good
Liked: Location to shopping
Disliked: Old motel nearby makes whole area look bad.No hooks in bathroom to hang towel or clothes or robe on near shower.
Robert Fri, 1 August 2025
Exceptional
Tarina Thu, 31 July 2025
Very good
Danielle Fri, 25 July 2025
Decent
Liked: Two different entries, the manager was professional and ensured that the guests' needs were met. Probably will not stay again.
Disliked: The pillows were run down, there was one person working most of the time, there was limited guest service, and the store was limited on items.
Kyfor Thu, 17 July 2025
Very good
Jamie Sun, 6 July 2025
Nice rooms
Liked: The rooms were clean and spacious.
Disliked: The rooms were not conjoined. As a family of 5, I was hoping to get conjoined rooms. They do not offer this at the facility.
Sameer_sk Fri, 27 June 2025
Nice Hotel Stay
Liked: Hotel was Neat and Clean. Room was good. It was really nice to have a full kitchen. They have a coffee machine and its operational 24*7. It's about 30 mins drive to Niagara Falls State Park. Staff was polite and helpful. Would surely visit again.
Disliked: I had a reservation with 2 queen beds. But was told Hotel is fully booked and I was given a room with single queen bed and 1 sofa cum bed. Sofa bed was not at all comfortable. At least I didn't like it. No breakfast.