Candlewood Suites Belle Vernon By IHG

Passable

Liked: Close to where I needed to be
Disliked: Dirty. Hairs in the bathroom and shower

Passable

Liked: Bed were comfortable
Disliked: Didn't like that I found some couple pieces of dog food on the carpet in the room, and a coffee stirer on the floor as well. The rooms/bathrooms need updating. Lots of appliances in the room, but not a hair dryer in the bathroom. Most hotels I have been to have a hair dryer. A/C was extremely loud.

Exceptional

Liked: Staff was super helpful and kind. Room was extremely clean and did not have a smell. Free laundry services.
Disliked: barking dog, but not hotel's fault.

Very good

Pleasant

Liked: Bed
Disliked: Air and door lock not working. They had on guy on when we checked in. He had to be maintenance, housekeeping and front desk. He did the best he could and still had a smile.

Exceptional

Dirty annoying stay

Liked: Beds comfortableCould get free ice and coffeeThat's it
Disliked: Check in employee messed up paperwork, confused with what name went with which address as 2 adult family members had a separate room and different home address. Noticed it before I signed for room. Had employee redo paperwork. Employee was not welcoming or appreciative of our stay. All business like. A personality would be great. As for the room? Mildew around bathtub and shower walls were not clean. Hair on shower wall. All of the body wash and shampoo were gone. My husband has to get more at front desk. Should be checked after EVERY guest stay when cleaning room. Stain on sheet. Ewwww. Popcorn kernels on carpet. Kitchenette was gross. Handles to cabinets were sticky and gross. Most importantly the air unit SUCKED! We tried to adjust it prior to sleeping but it defaulted back to preset temperature. We roasted all night. Something cycled on and off and annoyed all family members all night. All in all..... dirty,gross and none of the employees pay attention to detail or take pride in their jobs. I ve stayed at A LOT of hotels arbbs and other rentals and this place deserves a D-.

Exceptional

Exceptional

Liked: Room was nice and clean.
Disliked: The overall stay was fine. I found some of the other folks staying there and checking in to be rude to the staff.