United States
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United KingdomCandlewood Suites Belle Vernon Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
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Lisa Sat, 9 January 2021
Helpful manager
Liked: The manager was friendly and helpful.
Disliked: I had to wipe down the desk area because something was sticky on it. It made me wonder how thorough the cleaning crew is. The bathroom sink didn?t drain properly. Nice fairly new facility but frequent stays show wear & tear.
Anonymous Tue, 15 December 2020
Bad
Liked: The room was fine and housekeeping staff trying hard.
Disliked: This hotel flagrantly ignored PA LAW and CDC guidelines requiring masks in all public areas.Both staff and guests did not wear masks, putting all at risk of contacting COVID 19 and potential Death. This hotel should be shut down as a super spreader hot spot.
Nathan Sat, 28 November 2020
Glad we happened to pick...
Liked: The lady, who we interacted with was phenomenal! She was welcoming and courteous, she went out of her way to make small talk and I felt super comfortable. If that lady isn't management she sure should be. Super ppl skills!!
Danielle Fri, 27 November 2020
Great hotel
Liked: The lady at the front desk is the sweetest. She will help you with absolutely anything needed and is so fun to talk to
Disliked: Nothing!
Deja Mon, 2 November 2020
Front desk was wonderful very...
Liked: Everything very beautiful
Wendy Fri, 23 October 2020
Completely satisfied
Liked: It was very clean the staff was exceptional the rooms we beautiful !! It was a great way to celebrate our anniversary !!
Disliked: Nothing it was perfect
Taylor Sun, 18 October 2020
Exceptional
Liked: Tia has gone out of her way to make sure we are comfortable. We needed to check in earlier for a wedding and helped us out with no problem. As a flight attendant I stay in tons of hotels. But I would recommend this hotel for work and to family!
Michael Fri, 25 September 2020
Exceptional
Lowe Sun, 13 September 2020
It was great..much needed couple...
Liked: Didn't have the breakfast..didn't get that package.
Disliked: Everything was great..no complaints!!
Amanda Mon, 7 September 2020
Awful
Liked: Beds super soft; staff that checked us in was super awesome
Disliked: Room next door played loud music all night. At 11:30 pm I went to front desk because it was impossible to sleep. Lady was nice and said she?d call them. Ten min later got a phone call stating they were asleep and the general manager stays on the same floor so she was going to check it out. If anyone had bothered to investigate they would have heard the music getting off the elevator and in the hallway. Nothing changes. My mom and I still aren?t asleep at 2. I heard the phone next door ring so I figured it was the manager or front desk asking them to turn the music down. Nothing changes so at 2:30 am I go back down and a different lady there this time offered us a different room for the rest of the night and went up and got them to turn the music off. So at 2:45ish we got another call that we could go cash to our room if we wanted. We stayed in the quiet room got three hours sleep and went back and packed up and checked out. It ruined our whole weekend we had all these plans and things we wanted to do. By 11 am we were exhausted why went home and went to bed and slept the rest of the day.
So it was basically inconsiderate bad hotel neighbors but the hotel could have salvaged our nights sleep long before 2:30 am. At 11:30 someone should have been at their door.
This goes beyond minor housekeeping issues this is poor management. We only got a hotel room so we didn?t have to wake up so early and get a longer nights sleep. Would have been better to stay home since we were too tired to do anything Sunday.
I?ve stayed at a lot of hotels but this is The first and The last for Candlewood suites. Our room didn?t even resemble the picture. The picture for the queen suite is not correct so don?t use the pictures when making a decision. Go to Hampton inn, it?s only a minute away and is cheaper in cost.
Extremely disappointed.
