Cancun Resort Las Vegas By Diamond Resorts, Las Vegas

First time Family stay at...

Liked: Location away from casinos to give you breathing room, family time however not to far from the strip if you wanted to return to it The pool area is relaxing and amazing!
Disliked: Check out time to early on top of check in being 4pm, check out should at least be noon 10am is way to early please consider changing that

Disappointing

Exceptional

Liked: We spent one night and it was amazing! Staff was very friendly, pool was amazing!
Disliked: They wouldn?t let us check out a little later because they were fully booked for the next day but that?s ok , our stay was amazing.

Pleasant

Liked: Favorite part of resort is the pool looks beautiful!
Disliked: That cleaning is after 4 days stay and must call to get a clean they should do cleaning every 2 days and pick up trash from hallways gives the hotel a bad look Also if you offer promotions they should ket you know what its for and not play with customers i bought a promotion and they didnt mention the details or any catch

Very poor

Disliked: Got double charged for not being able to arrive 1st day even tho when I called nobody said anything and when I checked in again nobody as well said a word such bad business practices and customer service

Good

Liked: The rooms were amazing. They were bigger than expected. Two bedrooms with their own large bathrooms. Big livingroom, beautiful dining room and full kitchen. Balcony views were great and had a jacuzzi. Loved that there was a parking garage under each building. It made it easy to load/unload into your room with direct elevator access. Other resorts, like Tahiti Village have you park in a structure that is not close by once the covered parking spots are full, making it very inconvenient and a long walk to access your room.The restaurant staff was very friendly.There was a game/activity room in between the pool/water slides.
Disliked: For a family friendly resort the pool was really deep. We have stayed at other resorts where the water only goes up to 4 ft all around and only goes deeper in a smaller designated area. The only kid friendly areas were on the steps into the pool. The major/center part of the pool was 5ft and so was the waterfall, so most families with kids were on the steps or near the entrance of the pool.There was no lazy river or sand area for the kids to play in like other resorts do, such as Tahiti Village, so the kids got bored after a while, but they did have water slides for the older kids.

Good

Exceptional

Liked: Great customer service

Disappointing

Liked: The pool was great.
Disliked: The rooms were dirty, and furniture old and worn/dirty. The staff seemed unorganized did not know which rooms were ready and which ones were still being cleaned.