Superb

excellent location for london marathon...

Liked: large and comfortable room; good breakfast; very pleasant and helpful staff

Not great value for money.

Liked: Visited the hotel to watch the London Marathon. Good location, staff lovely, and the our room was kindly upgraded. Unfortunately the breakfast was a shambles. Very understaffed, awful dining service, no cutlery, breakfast inedible and sent back.
Disliked: Breakfast and dining staff.

Lovely stay

Liked: Excellent customer service and facilities. Lovely and clean and fantastic location
Disliked: Breakfast service was a bit slow

fab place to stay for...

Liked: customer service was excellent

Absolutely fantastic will definitely be...

Liked: The property was perfect and location was idealSituation by the River Thames and close to all amenities The staff were very welcoming and hospitable noting was too much troubleAjay on reception was exceptional and along with all of the other staff were friendly professional and a credit to the establishment My daughter and I had a wonderful couple of days and will definitely be returning Definitely deserves the 5 star ratings
Disliked: Everything was perfect nothing to dislike

Fell short of five star...

Liked: We stayed at this hotel for the location which was great for what we needed.
Disliked: This is not a five star hotel. It is tired and needs a good refurbishment. We opted for breakfast included, it was definitely not worth it. Thank goodness we weren’t paying separately for it as £27 for a full English that was woeful to say the least is ridiculous.

Disappointed

Liked: Location was perfect
Disliked: Trying to order taxi proved exceptionally difficult and ridiculously expensive.I requested a black taxi, which I was informed would not be a problem, however this proved to be the opposite.The hotel decided to order an ‘executive taxi’, which I certainly never requested. It came with a charge of £50 for less than a 5 mile journey. Also the taxi driver went the wrong way and tried to go down a road that was clearly marked ‘closed for road-works’.Not impressed at all!I would never pay £50 for a journey of that size. I managed to get a black taxi back in the exact opposite direction for £16! That says it all.

Surprisingly great family stay

Liked: I’d booked the hotel stay for my last day of work before maternity leave but the baby came early so we rearranged the dates with the hotel and took the family. Rearranging and adding the kids on was no trouble at all. The hotel was quiet due to it being Easter so the breakfast freshly made but plentiful - much better than buffet style imo. The staff were exceptional and even left our 5 yr old an Easter egg in the room, she was delighted. It might seem a weird location for a family break in the ‘business area’ Canary Wharf but it actually worked out really well. Little ones are allowed to use the pool 8.30-10.30 and there were floats etc, then we went into town on the Thames Clipper which is right outside - an adventure in itself for the kids. Great stay, highly recommend.
Disliked: Struggle to find a negative but there was no water in the room when we arrived and never sure whether to drink the tap water in the big old buildings. I can’t think of anything else.