A shocking experience, but also...

Liked: Good breakfast. A good, quite and clean room. Good location10 min walk from the centre of Banff.
Disliked: When we returned to the hotel at 6pm after a full day excursion, we were shocked to find that the door to our room was not closed. Probably the room cleaner had been careless and forgot to close the door. Luckily, none of our things were missing. We informed the staff about the serious incident. After discussions we were compensated with half the cost of one night.

Excellent and would recommend to...

Liked: Very nice hotel, well decorated, property very clean and loved the stores in the evening and the nice outdoor facilities.
Disliked: Did not like the fact that the food served in the morning were vegan and gluten free. Considering a majority of the customers probably do not fall into this category, not certain why we are catering to the few.

Superb

Superb

Liked: The complimentary breakfast was very good. It was a good start to a busy day.
Disliked: I wish their was a pool.

Exceptional

Liked: Our room was upgraded to a spacious and comfortable loft. Staff was always available and helpful, and everything was clean. We enjoyed the breakfast, roasting marshmallows, and the hot tub!
Disliked: Parking on the street was limited, and underground parking was $9/day.

Exceptional

Wonderful stay

Liked: Loved the breakfast, s'mores, lounge, view, customer service, comfort. Delightful!, great atmosphere!
Disliked: It was about a mile from downtown, a little hard to walk to and from

brilliant hotel

Liked: Everything from start to finish. The outside area with two hot tubs and two fire places is a lovely spot to chill out at the end of a busy day, also the complimentary s’mores were delicious. Also a special mention for Kieran on the front desk who couldn’t have done enough for us! (even lent us his bear spray which wasn’t needed thankfully!)
Disliked: No main lights in the room only lamps, making the room pretty dark at night

Very good