If I could I would give it a negative 1 star I would. However, that's not possible. This company and their customer service is a disgrace to the service industry. The day that I wanted to check into the hotel was the day of my prom - So I asked my parents (Both have the same last name as me) to check in for me. This woman at the front desk gave them the worst time, and was not helpful whatsoever. She sent us to at least 3 different customer service numbers, none of which were helpful. She had no eagerness to help me or my parents, which ended up forcing them to pay for another hotel (No refund from this hotel was offered). In conclusion, stay anywhere else but here.

Liked: Nothing.
Disliked: Everything.

Hotel was clean. Not super fancy but everything we needed. Tim Hortons across from the hotel parking lot. Loved the full kitchenette.

Liked: Full kitchenette was great; size of room with two queen beds was super.

Liked: Clean; well situated.
Disliked: None.

Exceptional

Very good

Basic hotel

Liked: Good welcome and service
Disliked: Breakfast Bad coffee

Bad

Liked: We were very upset when we saw the place. We would never stay in a hotel like this. We asked for our money back but was refused.

Reasonable rate for a good...

Liked: Location is great. Close to a mall and 20mins drive to downtown.
Disliked: The rooms from the other building are smaller. Towels are rough. No kettle in the room.

Horrible Staff, Filthy room and...

Liked: Nothing.
Disliked: The room was filthy; the pillows were covered in hair, and it appeared the bedsheets hadn't been washed. Additionally, the bathroom was filthy, and the shower dripped water all night.

Good

Poor

Disliked: Coffee that's suppose to be available 24 hrs was not. The coffee machine in lobby was broken and no coffee maker in room. I've never ever had a hotel room without a coffee maker

Very poor