Campanile Paris Est - Pantin

Nice location

Liked: Helpful staff and clean room
Disliked: A little bit of noise from outside

Would recommend

Liked: Comfy rooms, has complementary coffee and tea. Lots of room for luggage, bag and coat storage. Very clean and quiet. Very close to the metro.
Disliked: The area surrounding was a bit rough, I wouldn't go out alone as a female. And travelling into the middle of Paris each day did become a bit laborious being 50 minutes to get to the Eiffel Tower.

Very good

Pleasant

Pantin Campanile hotel

Liked: Good location, next to underground station.
Disliked: Reception team. Am shift was ok. Night shift person was rude. Someone came to our room during the night, after 11pm. Receptionist gave him card to our room, then another lady she has got her door number hotel with my surname. They ve got some mess there... Customer service should be on higher level .

Very good

Disappointing Stay – No A/C,...

Disliked: We stayed at this hotel for 3 nights in May, 2025 and experienced serious discomfort due to a complete lack of air conditioning during hot weather (~27°C). There was no electric fan provided, and the only option was to open the window — which meant no privacy as the curtain had to remain open.The situation was particularly difficult for a senior citizen and a person with a disability in our group, both of whom had trouble sleeping due to the heat.We raised the issue at the front desk and were told the A/C system was broken and would not be repaired until after our departure. No temporary solution or meaningful assistance was offered.After our stay, we emailed the hotel twice. Booking.com also tried to contact them. No one from the hotel ever responded.Booking.com offered a small gesture (~6.8% refund), but the hotel itself completely ignored our complaint. This level of customer service failure and lack of accountability is unacceptable from any hotel, let alone one with a 3-star rating.

Good

Passable