Cambria Hotel Phoenix Chandler - Fashion Center

Exceptional

Liked: Pool and bar are amazing
Disliked: Nothing I didn't like amazing stay

Wonderful Stay!

Liked: The location was great! The hotel was perfect, very clean. This hotel was very modern. Our room had blackout curtains which was great! I highly encourage staying here, I can’t wait to come back!

Exceptional

Exceptional

Superb

Exceptional

Liked: Reasonable priceWide and clean room

Exceptional

Exceptional

Good Value but Unfortunate Service

Liked: 90% of the staff were great! Very helpful, used good judgement, offered advice or assistance. Really awesome. At first glance, the room was fine, spacious and mostly clean. The pool area was large, which is what we came for. Lots of sun during the day and just enough chairs. The housekeeping staff was very helpful. The only thing I noticed was dust and debris when I closed the sliding door to the bathroom, which I cleaned with some wet tissues. It could easily be wiped out.
Disliked: 1 person was consistently rude or intentionally unhelpful, made no effort to be of service. When we compared notes, it was the same person. She clearly had some sort of issue, not sure how to put it. If she feels the need for power, I hope that the property owner sees this and realizes it's detrimental to the business. My friend and I experienced her separately but the results were the same for both of us. I don't think any guest should hear, in the presence of those checking in, "get your own damn ice". Other than that, the pool could have been cleaner. During the 4 days we were at the pool, it was skimmed for about 10 min on the first day and vacuumed nicely the 2nd day. On the 4th day, no one had reset the pool area, chairs were all over, there were only 3-4 clean towels, there was garbage on tables and chairs, and a beer can floating in the pool.