Superb

Very good

Our Cambria Hotel stay was...

Liked: The location was perfect the night shift staff was amazing
Disliked: Our experience at the Cambria Hotel in Center City Philadelphia was incredibly frustrating. Originally, we had booked a Saturday to Sunday stay, and I had called on Saturday to make a special birthday request for our room. Stephen assured me it would be taken care of and promised to call if there were any issues. Unfortunately, he never got back to us, so we assumed everything was in order. However, upon arriving at the hotel, we found that nothing had been done. It would have been appreciated if Stephen had communicated any issues.The next morning, on Sunday, I called the front desk to inquire about extending our stay. They advised me to do it through booking.com, which I promptly did. I called the front desk again, and they assured me that everything was fine, and I didn't need to take any further action. Around 2 pm, Stephen unexpectedly entered our hotel room without knocking, said, "Jesus Christ," and left. He returned at 2:30, informing us that we needed to vacate because our booking hadn't updated. It was confusing, as I showed him the screenshot confirming the extension. It was only then that he explained bookings made after 11 am wouldn't update. It would have been helpful if the front desk had informed us of this policy from the start.To make matters worse, Stephen claimed we had smoked in the room and charged us for it, even though we hadn't. I am a medical marijuana patient, and my medicine was on the counter. Our stay at the Cambria Hotel was marred by a series of headaches, and we regret not choosing a different location. In the future, we won't be booking any of their hotels.

Exceptional

Superb

everything fine

Liked: good location, nice rooms and friendly staff

Very good

Good

Exceptional