Cambria Hotel Columbus - Polaris, Columbus

Accommodations fine, but beware: no...

Liked: Rooms were clean, staff was friendly, sufficient parking, getting in and out was easy.
Disliked: If Cambria's in competition with similar hotels in its class (HI, Hampton Inn, Best Western, etc.), they need to start offering free breakfast. I don't expect that when I pay $50 a night at a Motel 6, but when I'm spending $125 a night times two rooms, yeah, I expect breakfast -- especially when we're traveling with children. Had I chosen any one of the other hotels I was considering, breakfast was part of the package, but I guess that's on me. Appears I didn't carefully read the website. The location wasn't all that great for us either. If you want to spend the weekend shopping the Polaris stores, it's great. If you're thinking the zoo or COSI though, not so much.

Superb

Liked: Room size, cleanliness, location.
Disliked: Poor breakfast.

Exceptional

Ok but not a good...

Liked: Room appeared nice and modern upon arrival. Bed was pretty comfy.
Disliked: 2 of 3 rooms booked had spots on the floor that were sticky- one by the couch and one by the refrigerator. During checking there was a conversation between front desk personnel and housekeeping personnel about something that was supposed to be put in each room and housekeeping personnel said we will not do that my staff is too busy and you will have to find another way to get it done- felt issues should not be aired in front of desk while guests are checking in. I Upon arrival We reported the sticky spots and that one of the decorative vases in the wall shelves were missing so we would not be charged for the damage that was done previously- was told the vases were cheap and would be replaced another time- they did try to clean the spot. The bathroom had dirt in the corners , thr grab bar in the shower was rusted, the drain cover was rusted as well and was not even with the floor- was afraid it would cut my foot. The bathroom sink drained very slow and when we went to the whirlpool the jets worked at first but when it timed out it would not restart. Another guest said they had asked about it the day before and they were told sometimes it worked and sometimes it didn't- very disappointing.

Exceptional

Liked: Hotel was very comfortable. Loved the bed.. pure comfort!
Disliked: Breakfast is an additional charge, I prefer breakfast to be included. I ate breakfast at other places because if the price.

Superb

Liked: How comfortable I felt their once I got in my room
Disliked: The customer service at the front desk when I was trying to check in at 2 in the morning.i had my room already reserved.i get their and stood out in the outer lobby for 30 minutes do to their not being no one at the desk to let me in the building to check in.then the black lady showed up.im explaining to her that?s bad customer service,kind of make me want my money back to go somewhere else and she said I don?t care go stay somewhere else then.this was on June 1st