Cambria Hotel Columbus - Polaris

Very good

Facilities have potential but poorly...

Liked: Easy access
Disliked: Had to wait 20 minutes for front desk staff, bathroom lighted mirror did not work, several lights burnt out, unknown substance splattered on walls..

Bad

Disliked: Hi, we just stayed at the Cambria Polaris and we are far from pleased. We have stayed with you guys before and it was a wonderful experience. Few things to note on this trip. Minor issues were the fact there was only one elevator working, which wasn’t a big deal. The hot tub was hot, but the jets control didn’t work at all. Our room wasn’t properly cleaned. There was change on the floor from the previous occupants in the living room area and the toilet paper was never changed out from the previous occupants. MAJOR issue to address is the fact my wife and I were in our room in just towels and heard our card scanner go off, we both looked over, then a man walked into our room as I was standing there. He said sorry he was there for maintenance and I abruptly informed him maintenance was not requested. For starters if maintenance was to be sent to our room for any reason we should have been called and notified. Secondly, he never knocked or announced himself. He just used a card and walked into our room. I called the front desk asking what the hell was going on. She informed me there was some sort of mixup with maintenance and housekeeping and they were very sorry this happened. I was not content with that answer because one that did nothing to make us feel better about staying in that room that he now knows is occupied by two young women. We were not offered to switch rooms or anything actually. Just said sorry again and said they’d let the manager know. On top of us feeling uncomfortable for the rest of the night we didn’t even want to go back to the pool area knowing someone was just accessing our room without consent and we felt uneasy all night. Very disappointed in the manor of which this was handled.

Very good

corporate had better get control...

Liked: Location, as it was scheduled for an event.
Disliked: The property is run down, upon arriving the Ohio and U.S. flags hanging from the flag poles were in tatters, trash and litter in the parking lot and flower beds. One elevator was inoperable at check in at 4:00 p.m. The room smelled musty, windows treatments had holes and the bathroom door frame was broken and coming apart. The couch was stained and needed cleaned or replaced. When we returned to the hotel at 9:00 p.m., the only other elevator was broken, leaving the property with no working elevator and a hotel full of families, kids and elderly people. I would rank this property at 3.5 at best and would suggest corporate get their asses in their and clean this property up before the health department is called in. Based on what I witnessed, I wouldn't eat anything that is prepared at this property. Multiple health and safety violations observed.

Terrible.

Liked: The location
Disliked: Our room was dirty, the thermostat was hanging off the wall, we called three times to complain our AC wasn’t working only to be told, basically, “sorry about your bad luck. The cover plate was missing off of the card scanner on our door, the elevator was out for quite some time and in general everything felt like a pig with makeup on. I planned this trip for my daughter’s birthday and was so excited for a “nice” hotel. I’d have been better off at a Super 8.

The interior design was top-notch,...

Liked: The modern design
Disliked: The staff was no where to be found. Room service calls were unanswered all weekend and don’t even try calling the front desk on the main line because it will ring for four minutes and then hang up.

Exceptional

Exceptional