Great location and exceptional hotel

Liked: Everything was exceptional
Disliked: Nothing

Was a rip off for...

Liked: I was really excited to stay at this hotel with my 80 year old mother. She is a world traveler! The photos on the internet made it look really nice! Location was good! I live in Charleston........ so I expected a really nice place for the price we paid.
Disliked: We had to change rooms immediately after check in. The room was not in proper working order. The new room had rotten fruit under the desk. The shower was filthy and had mold in it. Smelled aweful when you tur on the water from the drain. The view was better but the window was in terrible filthy condition. THen there was an issue with towels. Towels are a basic necessity for any hotel. Upon check in we were given two towels. We were not able to get towels for day. We checked morning noon and nights for clean towels. They stated they were sold out and did not have enough for the whole hotel........... And no shampoo too!! No clean up service for our room of 4 days. A real let down. I would not recommend this hotel to anyone. Staff has resolved themselves to the fact of that is the way it is at this location. Super let down.

Exceptional

Disappointing...

Liked: Room was quite nice and bed was comfortable.
Disliked: Water pressure was very low - with just a trickle some times. Hot water never got hot and this, with low pressure, was major concern. I would not book this facility again.

Bad

Good

Disappointing

Liked: The staff was excellent
Disliked: Under staffed, the manager and front desk clerk had to clean rooms , we had to wait 45 minutes before we could get to our room. Their website is very misleading. The pool was dirty and small. They were out of several items on the menu. I reserved a room with a bathtub and got a room with a shower. Before checking out I went to get a coffee to go and they wanted to charge me 4.00,. After staying there a week you would think they would have complementary coffee. Fortunately the kitchen manager heard our conversation and did not charge me.

Overall a pleasant stay.

Liked: The location is very convenient to Charleston peninsula, Folly Beach and a nice walking trail. Has an outdoor pool and sitting area with fire pits and a nice bar and restaurant. The staff was very friendly and the room though small was nicely laid out. The bed was very comfortable.
Disliked: The room was limited on storage space. The bathroom could use more hooks to hang things on. Not the best soundproofing but not terrible.

Good

Liked: The hotel was in a great spot it was quick to get downtown or to the beach, 10 mins from downtown. It was in a safe area. The bed was comfy and overall the place was clean and nice! The staff was so nice and accommodating!
Disliked: The room was very small for the price I paid but I think everything is expensive in Charleston and with this location being very close to downtown the price was fair I guess. The hotel was clean but the elevator had an awful smell every time we got in and was so hot for some reason, my husband said it smelt like glue like they had been doing work on it. The rooms were clean but I think it could have been kept up a little more, there was rust on the counter and no trash bags and only 1 towel in there when we got there. There was also I stain on our sheet when we got there like the sheet had been washed and the stain just didn?t come out. Overall I was satisfied with the stay and the hotel was clean and nice overall and the staff was very nice! I would stay here again most likely if it was a little cheaper!