Great time, awesome hotel

Liked: The location of the hotel is convenient and our overall stay was great. Loved having the little updates on electronic amenities. Staff is pleasant and glad the pool was open as it wasn't the year prior. 10/10 recommend staying especially if you don't feel like staying all the way down in Malibu.

Exceptional

amazing!!

Liked: everything! this is one of my favorite hotels in the world! I’ve traveled extensively! hidden gem!
Disliked: nothing! worth it times 100

Very good

I would recommend this hotel...

Liked: Staff was very nice but none them could answer very simple questions about my bill.
Disliked: Billing! the amount debited from my bank account didn't match the bill sent to me later by email and certainly the amount put on hold did not match the $200.00 I was told at check.-in Everything is a mess!! Wrong credit card used by hotel.at check in-- Checkout printer down"- said he would send email at that time-did not happen. The amounts do not match and NO ONE NADA can tell me when the $200.00 holding account was increased to $535.48. At the very most the bill should have been $820.51 with a $200.00 on hold. However I did get an email after calling hotel after returning home and checking my bank activity. showing the "adjusted bill" reflect a total due of $793.---. Neither the room bill nor the "hold" were correct and after talking to 3 people there-JoAnn called me back with what she thought "could have happened" on the room charge for 3 nights but as pleasant as she was she had to admit that there was no reason for the $535.48 or in summary $238.48 more than I agreed to allow hotel to hotel. Complete details to follow in letter.

Exceptional

Exceptional

Bad

Exceptional