What you need to enjoy...

Liked: Smart, clever, and enjoyable venue
Disliked: You need to arrive early to enjoy the beach club.

Exceptional

Exceptional

Liked: Trees, grounds, lobby, beach access, Malibu Cafe
Disliked: I?d like to try a different style cabin next time. Ours was fine, but I saw some others that I?d like to try.

location is nice but the...

Liked: location is good. Gym and pools are good.
Disliked: The biggest problem: it is way overpriced. information is misleading. we paid $900 per night! This is not a 5 star hotel... best case 3 stars. it's more like a summer camp for kids and event place with some rooms/cabins added. Also, we stayed with our two kids. When we checked in quite late we mentioned it again and were told everything is ready. once in the room the beds for the kids were not ready. the room was advertised for 4 adults and 2 kids. The couches did not pull out and the staff brought in air mattresses. And BTW, you cannot walk from the lobby that easily to the cabins. its a bit of a walk. nothing is connected - only outside walking. And it the dark one can get a bit lost. Also since this place is in the middle of the mountains there are no other restaurants to go to... so the restaurant and breakfast place reflect that in the high prices... no alternatives.

The family pool was cloudy...

Liked: Restaurant

Exceptional

Beautiful resort with things to...

Liked: The resorts setting is amazing, very beautiful place to stay for a few days and relax.
Disliked: The staff is not matching the resort feeling, not the food either. The Malibu cafe is an amazing setting but unfortunately the food was really bad, also the staff feels bored on all positions except the vallet guys who are fun. The room was cozy but situated right next to a road that was noisy from traffic early morning and late night (weird when you are in the middle of no where). Our sofa bed was totally unsleepable, the cleaning people removed all toiletries everyday, not so environmentally friendly. They also throw away our private things. We received calls about room service that was not ordered by us. The staff at the pool area seemed politely impolite and you had to walk to the bar to get attention, the dishes was left all day by our chairs. I don't know if we were just unlucky with a lot of things since the resort is one of the most beautiful places we have visited.

Disappointing

Liked: Pictures show high-end facility, but in reallife, it wasn't close. Restaurant on the property really bad, rude service. Rooms look more like caravans than actual cabins.
Disliked: Cabins look like caravans. Service in restaurant horrible. Quite far away from Malibu.

Exceptional