Very poor . Not good...

Liked: Pool and gym was excellent . The rest of the hotel was old and dated . Original room we were given was small , dark and old fashioned . Moved to an alternative room when queried the first room which was a twin instead of the double we booked. Second room was lovely but told we could only stay there for one night and then have to move back to dark old twin room so we came home instead . This was very disappointing given it was our 20th wedding anniversary. Breakfast was very poor , hardly anything left and you couldn?t even serve yourself . Vey poor overall would not recommend or return
Disliked: See above

Very good

Liked: spa and leisure excellent
Disliked: only issue compared to previous stays the veranda was quite messy tables and chairs scattered around with lots of bird droppings everywhere

Poor, could have been better.

Liked: Good location
Disliked: Poor check in experience - we booked early check in for a wedding and the room wasn't ready, receptionist was rude and non accomodating. Eventually a more senior member of staff arranged to get us into our room however 40 mins late and didn't leave us much time to get ready for the wedding. It put a dampener on our day if I am honest. Hotel is also very dated and requires modernising. Also for £170 for one night is expensive.

Disappointing

Liked: Location
Disliked: Understaffed, and all were very miserable looking due to this. Very disappointing when this hotel used to have a really good reputation.

Very good

An excellent hotel in a...

Liked: The room we were allocated was extremely spacious and well appointed and exceeded our expectations. We thoroughly enjoyed the breakfasts as well as the evening meals. My wife took advantage of the free swimming pool.
Disliked: No negatives whatsoever.

Perfect choice in the perfect...

Liked: Hotel is a little dated but that does not stop it being an excellent choice. Location is brilliant just five minutes walk from the station and all Dumfries attractions are within walking distance. Breakfasts are excellent. The restaurant in the evening is very good value for money. Not a wide range of choice (A meat dish, fish dish and vegetarian) but what they have is well cooked and delicious
Disliked: As it is an old house the floorboards are a bit creaky, maybe these could be looked as as we were woken quite early by the people above us getting out early for their golf!

Overall, a nice place to...

Liked: Nice staff, good parking. Central location, walking distance to town centre.
Disliked: Room ok, but a bit old fashioned / tired. Twin beds despite requesting a double. A little bit expensive.

WE ENJOYED OUR TRIP BUT...

Liked: The staff were really helpful and breakfast was well organised and there was enough to eat. The room was adequate albeit rather old fashioned. The staff were helpful with the extra duvet on the bed due to the hardness of the mattress.
Disliked: The bed! The mattress was so hard, I hardly slept and had to ask reception to put a duvet on the mattress. The room was adequate but old fashioned. The bed pillows were hard and uncomfortable. More fruit would be a bonus at breakfast. It was our first time in Dumfries and it was hard to find places to eat outside the hotel.