Cairn Hotel Newcastle

Very good

Exceptional

Pleasant

To be fair to the...

Liked: The location of the property, plenty of food and places to have a drink.
Disliked: I didn’t stay at the property that I believed that I had booked, I was located in the Carlton a sister property down the road. The room was ‘functional’ it was reminiscent of an 80’s tired B&B, the bathroom was the biggest let down while the level of cleanliness was acceptable there was visible black mold on the tiles around the bath/over bath shower also around the bathroom window, the shower fitting was broken and missing parts and the plumbing to the bathroom sink was the wrong way round, a cold tap in the UK is normally found on the right, lastly for the bathroom when turning on the hot water you had to hold the tap body otherwise the whole tap turned. The hotel was serviced remotely by the receptionist in the Cain hotel, there was minimal staffing on shift, I returned to the Carlton after eating out, to gain access through the main door you have to buzz the Cairn hotel reception, I buzzed several times and waited several minutes then walked up to the Cairn hotel to find other guests at the reception desk who had been waiting at the desk for over 10 minutes I decided to walk back down to the Carlton and waited a further 15 minutes, during that time I continued to buzz reception and I also called the main reception number repeatedly from my mobile, the call was answered via the hotel’s call handling system on each occasion but there was still no response from reception by this point there was now 3 other guests waiting to access the Carlton via the main door.

Never again booking .com questionable

Liked: Booked with the cairn arrived they had put me in a sister hotel 100yds from the cairn hotel not what I expected got there a box room I’d booked a double room tried to go to sleep bar down below from my room noise till 11.30 at least not a good experience won’t be staying there again
Disliked: As above

Good

Night at the Cairns

Liked: Clean room. Lovely staff
Disliked: Noise!

Exceptional

Liked: Central to what we needed.
Disliked: It was a bit loud in the sister hotel.

Addiiqet

Liked: Breakfast was good Did not like having to cross road to have breakfast
Disliked: Staying in the sister hotel across the road