Cairn Hotel Newcastle

Good

Superb

Brilliant place in an awesome...

Liked: Room was awesome. Bed was comfy had a great sleep even being above a bar. Breakfast was outstanding. Chap with the beard was so helpful at breakfast.
Disliked: There was nothing not to like.

Fantastic, value for money, accommodation.

Liked: The staff accommodated our requests such as quiet rooms, a parking space and fans in rooms. There was a handy fridge in my room. Shower was powerful and refreshing. The room was clean and in good repair. The eateries (Sohe and Spy Bar) in the two hotels were wonderful and had fantastic offers on most of the days we stayed. Breakfast was lovely. All of the staff we interacted with were super friendly, helpful, knowledgeable, and professional.
Disliked: I needed more than one coat hanger. I would also have liked the coffee and tea refreshed even though I was happy to reuse the same towels, make my own bed, etc. Maybe a sign I can hang on the door to say please just refresh the tea and coffee making facilities. A minor issue of the TV situated in the wrong place as the sun came in directly onto that wall, so you had to have the curtains closed. Also, at night, the placing of the ceiling lights meant they shone directly onto the TV screen. It did not bother me much as I did not watch much, but this may annoy other guests. It would have been better to put the TV on the opposite wall and the bed against the TV wall. Also, a mirror over the table would have been good or a socket near to the wall mirror. These are all minor issues as the comfort of my room and the exceptional staff more than made up for any minor issues.

Not to be repeated

Disliked: Noise level: situated above a bar/restaurant Cleanliness: bathroom dusty; pillow case markedDecor: stairs/corridors/room - carpets, paintwork, surfaces all shabby and datedTV: had to retune every time you switched it on - received message "no signal" every time

Superb

Liked: Location and pubs and restaurants where great
Disliked: Room a bit unkept

OK for a short stay

Liked: Although our double room was fairly small it was clean, the bed was very comfortable and there was a fridge in it we could use. Staff were friendly. We were able to park for our entire stay in the hotel car park. Location in Jesmond is pretty cool.
Disliked: Check-in was awkward as we were staying in the other building across the road to where the reception was. No lift so luggage had to be carried up several flights of stairs. Similarly we had to cross the road for breakfast which was itself a bit limited in terms of choice, understocked and we had to keep asking for the things we wanted (e.g. wholemeal bread to toast). The room at the front of the hotel was quite stuffy which meant we kept the window open, which meant the noise from the terrace bars below was a nuisance, even on Monday and Tuesday evenings. The whole place felt like it was understaffed.

Very good

Pleasant