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Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection eee - 0808 281 2653
Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection, 97/103 Osborne Road Jesmond, Newcastle upon Tyne -0808 281 2653
Area: Jesmond
(Map)
BOOK ONLINE OR CALL - 0808 281 2653
3.75
HOTEL RATING: 
GOOD
3.75 out of 5 (2000 Ratings)
1.4 miles from Newcastle upon Tyne centre
BOOK ONLINE OR CALL - 0808 281 2653
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Hotel Description
Located in the affluent area of Jesmond the Cairn Hotel Newcastle offers boutique style in a dynamic central location. Focusing on the fundamentals that our guests deserve we provide an affordable convenient and comfortable place to sleep work and play. Less than a mile from Newcastle city center and in the heart of Jesmond on the bustling Osborne Road you're perfectly located for an excellent choice of nearby shops restaurants bars and attractions. At the weekends the hotel comes alive and is right in the center of the action with some of the liveliest bars in the area right on your doorstep. Please note that some of our room types are located in a neighboring property (formerly known as the Carlton Hotel) which is a 1 minute walk from the hotel. This relates to bookings made for the following room types: Standard Double Room Standard Twin Room and Standard Triple Room.

Check-in time: 14:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Free Parking
` Restaurant
` Room Service
` Bar
` 24-Hour Front Desk
` Heating
` Fax/photocopying
` On-site parking
` 24-hour security
` Designated Smoking Area
` Free Wi-Fi
` Daily Housekeeping
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out
` Electronic room key
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Luggage storage & lockers
` Non-smoking property
` Plastic utensils available
` Restaurant (special diets available)
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection Guest Reviews

Overall Average Score: 
Good (3.75 out of 5)

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2

Disappointing - 2 out of 5

Chris Wed, 1 December 2021

Disappointing

Liked: Staff brilliant,breakfast brilliant plenty of choice for anyone
Disliked: The 2 rooms I had booked had no hot water in the 2 days we were there our friends had no heating aswell,the boiler system went down on the Friday before the Sunday and we weren't notified or even told when we arrived

2

Disappointing - 2 out of 5

Richard Tue, 30 November 2021

I wont say that this...

Liked: Location of hotel was as expectedParking Ok
Disliked: There was a terrible drainage smell in the first room we were provided with.We changed to another roomView from new room was not so good, looking to the rear and back streetsRoom was cold and heating not adequate to heat the roomBathroom small, No bath just a shower. Toilet in a very strange position.One out of 4 pillows provided was soft the other 3 were very firm. Requested a soft pillow but told they didn't have any.No shower gel provided (had to purchase our own)Hotel did not meet our expectations

3.5

Good - 3.5 out of 5

James Tue, 30 November 2021

Good

Disliked: Issues with water meant a cold shower on Saturday morning, couldn't be helped but the seeming lack of action by staff was slightly disappointing. Had to go to reception to find out

1.5

Poor - 1.5 out of 5

David Tue, 30 November 2021

Apart from the Hot water...

Liked: The bar and onsite restaurant were both very good. The breakfast was good and the staff were excellent and very polite.
Disliked: Unfortunately there was no hot water in most rooms for the whole of the 3 nights that we stayed. We and our friends both raised this at reception along with many other guests on the Saturday morning but were told that they could not get a Plumber. This continued for the rest of our stay. When raised each time we got different reasons as to what the problem was. We have an email address to write to and will be writing a letter of complaint in order to get some answers and some form of compensation. A company this size should have access to Trades people to resolve issues of this sort.

4

Very Good - 4 out of 5

Deirdra Tue, 30 November 2021

Very good

2.5

Fair - 2.5 out of 5

Poppy Mon, 29 November 2021

Great!

Liked: perfect location, staff and cleanliness
Disliked: staying above a bar, music v loud, wasnt expecting this

4

Very Good - 4 out of 5

Rosie Mon, 29 November 2021

Very good

2.5

Fair - 2.5 out of 5

Anonymous Mon, 29 November 2021

nice enough but a few...

Liked: good spot to get into the city, easy to find and staff were really helpful throughout
Disliked: we were without hot water for the best part of a day with it only coming back at around 6:30pm Saturday night, a few issues too like blood/stains on pillows and windows not fully closing in the bathroom

3.5

Good - 3.5 out of 5

Jean Mon, 29 November 2021

Good

Liked: Location
Disliked: Bedside lights not turning of properly so lightshow overnight

4

Very Good - 4 out of 5

Susan Mon, 29 November 2021

Great, as always

Disliked: First night room was very poor. I mentioned this and was moved immediately to a room I was happy with.

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Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection 97/103 Osborne Road Jesmond, Newcastle upon Tyne