Cairn Hotel Newcastle Jesmond - Part of the Cairn Collection Guest Reviews
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|1.4 miles from Newcastle upon Tyne centre|
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Chris Wed, 1 December 2021
Liked: Staff brilliant,breakfast brilliant plenty of choice for anyone
Disliked: The 2 rooms I had booked had no hot water in the 2 days we were there our friends had no heating aswell,the boiler system went down on the Friday before the Sunday and we weren't notified or even told when we arrived
Richard Tue, 30 November 2021
I wont say that this...
Liked: Location of hotel was as expectedParking Ok
Disliked: There was a terrible drainage smell in the first room we were provided with.We changed to another roomView from new room was not so good, looking to the rear and back streetsRoom was cold and heating not adequate to heat the roomBathroom small, No bath just a shower. Toilet in a very strange position.One out of 4 pillows provided was soft the other 3 were very firm. Requested a soft pillow but told they didn't have any.No shower gel provided (had to purchase our own)Hotel did not meet our expectations
James Tue, 30 November 2021
Disliked: Issues with water meant a cold shower on Saturday morning, couldn't be helped but the seeming lack of action by staff was slightly disappointing. Had to go to reception to find out
David Tue, 30 November 2021
Apart from the Hot water...
Liked: The bar and onsite restaurant were both very good. The breakfast was good and the staff were excellent and very polite.
Disliked: Unfortunately there was no hot water in most rooms for the whole of the 3 nights that we stayed. We and our friends both raised this at reception along with many other guests on the Saturday morning but were told that they could not get a Plumber. This continued for the rest of our stay. When raised each time we got different reasons as to what the problem was. We have an email address to write to and will be writing a letter of complaint in order to get some answers and some form of compensation. A company this size should have access to Trades people to resolve issues of this sort.
Deirdra Tue, 30 November 2021
Poppy Mon, 29 November 2021
Liked: perfect location, staff and cleanliness
Disliked: staying above a bar, music v loud, wasnt expecting this
Rosie Mon, 29 November 2021
Anonymous Mon, 29 November 2021
nice enough but a few...
Liked: good spot to get into the city, easy to find and staff were really helpful throughout
Disliked: we were without hot water for the best part of a day with it only coming back at around 6:30pm Saturday night, a few issues too like blood/stains on pillows and windows not fully closing in the bathroom
Jean Mon, 29 November 2021
Disliked: Bedside lights not turning of properly so lightshow overnight
Susan Mon, 29 November 2021
Great, as always
Disliked: First night room was very poor. I mentioned this and was moved immediately to a room I was happy with.